Appian - Mclean, VA
posted 4 days ago
About the position
Appian Customer Success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. We are seeking a Senior Technical Consultant to join our Customer Success Public Sector team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to help lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's low-code platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. This role is based at Appian's Headquarters in McLean, VA. Employees hired for this position are required to withhold Government Security Clearances and will have the opportunity to work in a flexible, hybrid environment. If you are not already located in the surrounding McLean, VA area, your willingness to relocate will be a contingency for this position.
Responsibilities
- Engage with customers post-sales to develop software solutions on the Appian platform.
- Lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions.
- Work within an agile environment to understand client business processes and technical needs.
- Launch new relational data models in production.
- Develop APIs to integrate with multiple systems.
- Lead and mentor consultants through fast-paced software implementations.
- Collaborate with client's technical teams and business users throughout the software and development life cycle.
- Drive adoption by empowering clients to become self-sufficient with building process applications.
Requirements
- Active Government Clearance (Top Secret or higher, without any limitations) is required.
- Ability and interest to maintain an Active TS:SCI Clearance (CI or FLS).
- 3+ years of experience with hands-on software development or technical consulting.
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree.
- Willingness to travel; 10% or less annually to support customer engagement.
- Passion for mentoring/developing others and experience leading small teams through post-sale software implementation.
- Ability to work with clients to define business processes and gather functional and technical system requirements.
- Excellent communication skills, passion for technology and continuous learning, and affinity for asking 'why' and solving the right problems.
- History of success on cross-functional teams; experience building products using agile methodologies.
- Basic understanding of object-oriented programming, experience working with relational databases and database design/data modeling, and SQL skills.
Nice-to-haves
- Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework).
- Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services.
- Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers.
Benefits
- Comprehensive onboarding and Appian training.
- Continuous learning opportunities including companywide weekly knowledge shares and biweekly continuing education sessions.
- Career planning with tracks in technical, focus, and business.
- Monthly social events planned virtually and in the DC area.
