Senior Technical Consultant

About the position

The Senior Technical Consultant at iManage is responsible for providing implementation expertise on enterprise projects, ensuring the technical delivery of iManage products, and offering high-value advice to clients. This role involves collaborating closely with clients to understand their business processes and requirements, acting as a subject matter expert, and contributing to the success of complex projects. The consultant will also engage in data migration, solution design, and knowledge transfer, while maintaining a strong technical understanding of the products and industry trends.

Responsibilities

• Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment and testing stages of a project with focus on data migration and transformation
• Running successful data migrations in line with migration design specifications, identifying and addressing data anomalies
• Assessing customer requirements, clarifying the client’s system specifications, understanding their work practices and the nature of their business to formulate technical solution design
• Conducting product demonstrations in support of business cases, providing best-practice advice to clients and function as trusted advisor
• Building and deploying solutions in line with design specifications
• Creating client deliverables such as presentations, build, deployment guides and task lists
• Delivering knowledge transfer sessions to customers and other team members
• Presenting progress reports to the Project Manager or customer teams
• Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization
• Developing a close working relationship with Engineering, Sales and Support teams to foster collaboration and teamwork
• Providing feedback on product usage, features requested at customer sites to our Engineering teams so as to influence future roadmap direction
• Supporting case study development and provide lessons learned feedback to the project team

Requirements

• Bachelor’s or Master’s degree in Computer Science or related field
• Advanced SQL experience with a deep understanding of data normalization, transformation, and query optimization
• Hands-on experience running, monitoring, and fine-tuning migrations at scale with on-premises and cloud environments
• Experience handling sensitive data in heavily regulated industries while adhering to data security policies
• Application integration and/or development skills using JavaScript, Python, REST APIs and experience with JSON
• Implementation delivery skills, including the ability to install, deploy, validate, and troubleshoot multi-product solutions and integrate with other systems while following product best practices while prioritizing user and functional requirements
• Strong technical skills including a working knowledge of infrastructure, networking, security, and technical architecture principles
• Experience working with Microsoft platforms and technologies including Azure as well as Virtual Desktop and Citrix technologies
• Excellent client-facing skills, including workshop planning, delivery & documentation
• Strong written/verbal communication skills with the ability to facilitate technical discussions effectively and in preparing written documentation

Nice-to-haves

• Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, or financial services industries
• Experience with iManage products & associated technologies

Benefits

• Market competitive salary
• Annual performance-based bonus
• Comprehensive Health/Vision/Dental/Life Insurance
• 401k Retirement Savings Plan with a company match up to 4%
• Access to HealthJoy, a healthcare concierge service
• Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
• Flexible time off policy
• Multiple company wellness days
• Free access to the Healthy Minds app for mindfulness, meditation and more
• Access to unlimited courses in LinkedIn Learning