Senior Technical Development Coordinator

GCI - Anchorage, AK

Full-time - Mid Level

Remote - Anchorage, AK

Telecommunications

About the position

GCI's Senior Technical Development Coordinator will serve as the Technical Development support team for training events and certification requirements for applicable divisions/groups across the Operations department. Coordinate and assist with Technical Development projects, programs, and special events and assignments.

Responsibilities

• Complete projects and special assignments accurately and on-time.
• Track and maintain inventory, certifications, and other required information.
• Collaborate with stakeholders on objectives, project design, and planning.
• Act as information hub for all Operations training, including tracking, scheduling, travel, reminders, GCI Events creation, and room booking.
• Assign training to ensure operations teams maintain their required certifications.
• Track certifications and ensure they are displayed correctly on the team dashboard.
• Track certified instructor's dates, topics of certification, and the training hours they deliver including OJT and in classroom or lab.
• Track information for special projects including statistics, expenses, and procurement.
• Coordinate with teams that dashboard team information to ensure statistics are represented correctly.
• Assist with planning events for department and company.
• Maintain inventory and tracking records to ensure supplies, equipment, gear, and materials are proactively assigned to employees and restocked.
• Assist with presentations and compile and prepare data for various reports. Distribute to appropriate parties as needed.
• Assist with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms.
• Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining the cooperation of others, monitoring progress, problem-solving, and adjusting plans.
• Work closely with stakeholders to create comprehensive action plans concerning resources and budgets.
• Participate in project design meetings and propose improvements if necessary.
• Communicate with clients to identify and define project requirements, scope, and objectives.
• Provide classroom support for instructors, facilitating presentations, and tracking progress of students.
• Deliver instruction on administrative software such as Outlook, Teams, iProcurement, SharePoint navigation, Fusion One, Oracle, etc, to trainees in Foundations courses.
• Assist SMEs in the development of training materials providing layout, PPT slides, and other handouts.

Requirements

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
• High School diploma or equivalent.
• Minimum of five (5) years of experience in business office and customer services or related military experience.
• Including at least two (2) years in a telecommunications related field.

Nice-to-haves

• Associate or bachelor's degree in business or related field.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.