Senior Technical Editor and Content Strategist

$104,000 - $156,000/Yr

Qualcomm - San Diego, CA

Full-time - Mid Level

San Diego, CA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

About the position

As a Senior Technical Editor at Qualcomm, you will play a crucial role in shaping technical content and defining the content strategy for various platforms, including Snapdragon technology and Qualcomm AI initiatives. You will work closely with a team of technical communication strategists and writers to ensure high-quality documentation that meets the needs of developers. Your responsibilities will include advocating for developers' needs, normalizing content style, and improving the overall effectiveness of technical communication efforts.

Responsibilities

• Work with a team of senior technical communication strategists, architects, and taxonomists to define the guidance and templates for high-quality documentation and online content for developers.
• Educate writers with developmental editing, content strategy, information architecture, and train new writers on Qualcomm style and processes.
• Organize, maintain, and evangelize technical style and our voice.
• Consult on documentation maintenance projects, terminology/taxonomy and branding decisions.
• Consult and work on developer relations issues and communication, including helping to build new content experiences.
• Create and manage clear, accurate, and concise technical content by leveraging advanced knowledge of technical writing principles, resources, tools and various Qualcomm processes, products, and technologies.
• Lead team to edit, update, and review multiple types of complex content based on in-depth understanding of reusable content and project requirements to meet high-level and large-scale content goals and customer needs.
• Identify complex technical gaps and errors in a set of product content and make suggestions for improvement to stakeholders.
• Gather, analyze, and leverage customer feedback to identify and recommend corrective actions that enhance document quality and customer usability.
• Format, publish, and organize technical content in a pre-defined structure or template to ensure document standardization, and to meet overall Qualcomm quality standards; coach junior writers to do the same.
• Help team to incorporate and adapt to new tools, processes, and standards to increase efficiency and/or automate, keep up with industry standards and trends (e.g., online information delivery), increase content quality, and enhance document searchability.
• Encourage team to develop and present technical content in an innovative way to increase customer usability; implement best solution.
• Collaborate with individuals inside and outside of own function (e.g., Engineering, Business) to ensure technical content changes are integrated with other components of a specific project.
• Manage team project priorities, deadlines, and deliverables for small to mid-sized projects.
• Re-scope projects, identify resources, delegate work, and review the work of team members in order to address changing timelines or priorities.

Requirements

• Bachelor's degree in Engineering, Computer Science, Communications, English, or related field and 6+ years of experience writing and editing software and/or hardware documentation and content, or related work experience.
• OR Associate's degree and 8+ years of writing and editing software and/or hardware documentation and content, or related work experience.
• OR High School diploma or equivalent and 10+ years of writing and editing software and/or hardware documentation and content, or related work experience.

Nice-to-haves

• Master's degree or equivalent practical experience (6 years+).
• Experienced developmental editor, with familiarity in content strategy principles, roles, and goals.
• Ability to write/edit samples and help develop a Qualcomm voice for high-quality technical docs.
• Ability to coordinate across multiple style demands and deliver best practices and guidelines, including guidelines on global English and translation.
• Experience with content management and authoring tools, including HTML or markdown and quality-checking tools (such as Acrolinx).
• Excellent communication and team skills, ability to drive consensus, support multiple projects, and meet deadlines in a fast-paced environment.

Benefits

• Competitive annual discretionary bonus program
• Opportunity for annual RSU grants
• Comprehensive benefits package designed to support success at work, at home, and at play.