Senior Technical/IT Project Manager

Mastech Company Limited - Englewood, CO

Full-time - Senior

Englewood, CO

Professional, Scientific, and Technical Services

About the position

Mastech is a growing company dedicated to innovation and teamwork, currently seeking a Senior Technical/IT Project Manager for our client in the IT Services domain. This role is crucial for managing and improving the configuration management of critical applications, ensuring high availability and reduced mean time to recovery (MTTR). The ideal candidate will have at least 5 years of experience in project management, particularly in IT services, and will be responsible for deploying configuration management for 20-30 critical applications. The Senior Technical/IT Project Manager will utilize the existing BMC Remedy application for configuration management, deploying the CMDB capability and modifying existing processes such as Incident and Change Management to effectively manage configuration items. This role requires integration of Remedy with discovery, asset management, and event notification systems, as well as automation of event enrichment and other key CMS processes. The project manager will oversee the full spectrum of project management activities, including updating and improving project plans, monitoring project activity, leading the project team, and collaborating with the PMO to track project status, risks, and changes. Additionally, the project manager will facilitate stakeholder management, make key project decisions with guidance from the program manager and sponsors, and coach project personnel on effective practices. The CMS project currently employs an Agile development process, and the project manager should possess knowledge and experience in Agile methodologies. Support will be provided by key project resources, including a Development Leader, UAT Leader, Training Developer, and Deployment Leader, but the project manager will be expected to coordinate these efforts effectively. The role also involves running or attending meetings, influencing discussions for productive outcomes, and preparing or updating presentations for stakeholders.

Responsibilities

• Deploy configuration management for 20-30 critical applications.
• Improve MTTR and availability for these applications.
• Use the existing BMC Remedy application for configuration management by deploying the CMDB capability and modifying existing processes (Incident, Change) to manage appropriate configuration items.
• Integrate Remedy with discovery, asset management and event notification systems.
• Automate event enrichment and other key CMS processes.
• Update and improve project plans; monitor project activity and lead the project team.
• Work with PMO to track project status, risks, and changes.
• Manage stakeholder relationships and make key project decisions with guidance from program manager and sponsors.
• Utilize Agile development process knowledge and experience in project management.
• Coordinate efforts with key project resources such as Development Leader, UAT Leader, Training Developer, and Deployment Leader.
• Run or attend meetings and influence discussions to lead to productive outcomes.
• Facilitate decisions working with project team, sponsors and relevant stakeholders.
• Coach key project personnel on how to be effective.
• Prepare or update presentations to stakeholders.

Requirements

• Minimum 5 years of experience in IT project management.
• Bachelor's degree in a relevant field.
• Strong meeting facilitation skills.
• Ability to influence and lead a variety of program/project resources including project managers, developers, subject-matter experts and analysts.
• Strong listening and writing skills, good executive presence, and ability to tailor messages to the audience.
• Good understanding of basic IT concepts and current IT trends.
• Experience with using and improving key IT processes such as Change Management and Incident Management.
• Understanding and following PDCA methodology.
• Vendor management experience.

Benefits

• Comprehensive benefits package
• Opportunity for growth
• Exciting challenges