USAA - San Antonio, TX
posted about 1 month ago
As a Senior Technical Product Manager - Billing & Payments at USAA, you will have end-to-end ownership of one or more complex Billing & Payment products. This role is crucial in monitoring product performance across various channels and identifying opportunities to enhance member experiences by pinpointing gaps, inconsistencies, and defects. The ideal candidate will be highly collaborative, working closely with stakeholders across the organization, including Line of Business Leaders, Contact Center, Technology, UX, Analytics, Risk, Legal, and Compliance, to develop robust strategies and business cases for implementing cutting-edge solutions that are competitive with industry offerings. In this position, you will facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. You will collaborate with internal stakeholders and partners to tackle complex challenges, optimizing both internal and external customer experiences with market offerings. Your responsibilities will include designing and driving the implementation of multi-platform technology and digital solutions, as well as optimizing and improving existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Utilizing User Centered Design and Design Thinking methodologies, you will bring world-class digital and technology-driven products to market. You will develop the product strategy, vision, and goals, justifying decision-making related to the balance and mix of innovation types and investments. This role requires a flexible work environment, with the expectation of being in the office four days a week, and can be based in various locations including San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL. Please note that relocation assistance is not available for this position.