Senior Technical Product Manager - Operational Data & Insights

Electronic Arts - Austin, TX

Full-time

Austin, TX

Publishing Industries

About the position

EA's Production Infrastructure & Engineering (PI&E) organization is dedicated to providing the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our mission is to ensure that EA's games and services are accessible to all players at any time and from anywhere. To achieve this, we prioritize the high availability of infrastructure, live services, and studio services. Our goal is to empower developers to experiment and build new games rapidly with on-demand infrastructure services and workflows that facilitate swift development in the cloud. In this context, we are focused on being available for players whenever and wherever they choose to play. As the Operational Data & Insights (ODI) Technical Product Manager, you will play a pivotal role in building and promoting roadmaps that enhance our observability platform, tracing, service catalog, self-service portal, data insights, and automated database management. These platforms and workflows are essential in meeting the diverse requirements of various game and service teams, encompassing asset management, technology programs, and efficient operations. You will report directly to the Head of Program & Product Management, collaborating closely with various stakeholders to ensure the successful delivery of our products and services.

Responsibilities

• Establish long-term product direction for Observability, Big Data manageability, and Data insights platforms and workflows.
• Develop product roadmaps and specifications for Observability, Big Data systems, and Data Insights platforms, informing engineering teams on goals, scenario prioritization, and customer requirements.
• Define user personas, jobs to be done, and user stories to prioritize product backlog and roadmaps.
• Partner with customers (game studios, service engineering teams, and business partners) to understand their requirements and collaboratively create necessary solutions.
• Collaborate with other product managers to create cohesive strategies and roadmaps across organizational boundaries.
• Foster a customer-focused, data-driven, and hypothesis/experimentation-based environment.
• Engage with external communities to stay updated on industry trends and innovations.
• Help evolve the product management discipline and practices within the team.
• Define and measure key performance indicators focused on customer feedback, engagement, adoption, retention, and workflow success.

Requirements

• 8+ years of experience in product management with a focus on observability, monitoring, and data insights.
• Experience with Prometheus and Grafana products or equivalent solutions (ELK stack, DataDog, Splunk, New Relic, Sumo Logic).
• Experience building data products using Big Query, Snowflake, or Redshift.
• Understanding of data management across technology and business domains.
• Experience in cloud computing, online gaming, or similar industries.
• A combination of technical knowledge and a customer-focused mindset.
• Experience with complex products/platforms in public or private cloud.
• Familiarity with Cloud Native Computing Foundation (CNCF), major Cloud Service Providers (AWS, GCP, and Azure), and cloud services for virtual networking, compute (VMs, containers, & orchestration), and storage (object, block, file, and db).
• Experience delivering products that developers, DevOps engineers, and business users consume.
• Ability to translate related technology solutions to customer use cases.
• Data-driven decision-making and a customer-centric approach to product development.
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint.
• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.

Nice-to-haves

• Experience with AI and machine learning technologies and SaaS offerings.