Senior Technical Production Manager

$115,710 - $189,509/Yr

Oracle - Boston, MA

Full-time - Senior

Boston, MA

5,001-10,000 employees

Publishing Industries

About the position

The Senior Technical Production Manager role at Oracle Customer Success Services focuses on delivering post-sales support and solutions to Oracle's customer base. This position serves as a primary point of contact for customers, advocating for their needs and resolving inquiries related to Oracle's Electronic Support Services. The role involves coordinating technical input for customer projects, providing guidance on production assessments, and ensuring successful implementation and stabilization of Oracle systems.

Responsibilities

• Coordinate and provide technical input on Customer's project plan (e.g., Periodic Maintenance Plan (PMP), configuration reviews, and CPU patching).
• Provide guidance to Customer on Production Assessment checklists.
• Provide technical support in an effort to achieve month-end closes.
• Recommend best practices for database capacity management (e.g., space utilization, database layout, mapping of Oracle physical files, and defragmenting free space).
• Assist Customer with investigation and resolution of issues that arise during Production Go-Live and Post-Production Go-Live stabilization.
• Act as a technical liaison within Oracle for Severity Level 1 Service Requests.
• Recommend configuration Changes to the Technology Stack.
• Apply Changes to Third Party Software in accordance with step-by-step instructions provided by Customer.
• Proactively monitor system performance, as appropriate.
• Provide input on Customer's capacity planning.

Requirements

• 6 plus years of experience as a Technical Manager driving technical initiatives for projects
• Technical experience with OCI, Oracle Database, Exadata and WebLogic
• Prior experience working in Financial Services (preferably banking)
• Experience engaging with customers
• Ability to travel up to 25%

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance