Senior Technical Program Manager, Engineering

Full-time - Mid Level

San Francisco, CA

About the position

The Application Window is expected to close on 4/11/25. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role is for an experienced Technical Program Manager to drive operational excellence within our Engineering teams. The ideal candidate will have a proven track record of driving complex engineering SaaS product releases, aligning dependencies between global engineering teams, improving operational processes and quality, and coordinating changes from Discovery to Adoption.

Responsibilities

• Lead and manage complex projects and programs that align with organizational goals and priorities.
• Drive functional and technical delivery of team and company-wide initiatives.
• Establish operational processes for engineering groups, and drive the prioritized execution across multiple engineering teams.
• Partner with stakeholders and lead execution from inception to production deployment.
• Proactively manage change in product priorities and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment.
• Oversee the development and implementation of best practices for dependency management, capacity planning, and agile delivery.
• Develop and execute strategies for engineering efficiency, reliability, and quality.
• Enhance program visibility through the development of comprehensive monitoring and status reporting.
• Lead reviews and post-mortems, ensuring actionable insights and continuous improvement.
• Work closely with design, product management, and software engineering teams to ensure releases are successful and meet approval from teams such as legal, infosec, and SRE Ops.
• Drive quarterly planning and alignment for multiple engineering and product teams.
• Mentor and guide Engineering team members, fostering a culture of technical excellence and innovation.
• Stay abreast of the latest industry trends and technologies to drive continuous improvement.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 6+ years as a TPM, engineering leader, or product manager working on a complex SaaS-based product.
• Proven experience in technical program management, preferably within a cloud infrastructure context.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Excellent communication and collaboration skills, with the ability to influence and drive change across teams.
• Experience with infrastructure as code, automation, and modern DevOps practices.
• Strong understanding of agile development methodologies (Scrum).
• Experience partnering with product teams to define strategy, requirements, and long term roadmaps.
• Proficient working with engineering teams to design, scope and deliver features.
• Ability to create functional specifications, test plans, release plans, and product roadmaps.

Benefits

• Quality medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year, including one floating holiday.
• Vacation time off accrual for non-exempt new hires.
• Flexible Vacation Time Off policy for exempt new hires.
• Sick Time Off policy with 80 hours provided on hire date and annually.
• Paid time away to deal with critical or emergency issues.
• Additional paid time to volunteer and give back to the community.