American Express - Sunrise, FL

posted 5 months ago

Full-time - Mid Level
Sunrise, FL
Credit Intermediation and Related Activities

About the position

As a Senior Technical Program Manager at American Express, you will play a pivotal role in leading various project teams to deliver critical elements of our mainframe applications and infrastructure. This position is designed for individuals who are passionate about technology and its power to drive successful business outcomes. You will be part of a diverse tech team that values innovation and collaboration, allowing you to architect, code, and ship software that enhances our customers' digital experiences. Your contributions will be recognized, and you will have the opportunity to grow and develop your career in a supportive environment. In this role, you will be responsible for defining, planning, and delivering our technology investment portfolio, focusing on a Business Benefit/Risk & Reward model. You will provide strategic advice on prioritization and scheduling, review opportunities for cost savings, and make recommendations for new products. Your ability to adjust priorities based on resource availability and changing business needs will be crucial as you plan, drive direction, and deliver large strategic projects from initiation through implementation, ensuring adherence to budget and timelines. You will monitor multiple projects and programs against delivery, budget, forecast, schedule, and quality targets, leading cross-functional teams and collaborating with internal customers to understand their requirements. Your proactive approach will help you anticipate risks and issues, ensuring that appropriate mitigation planning is in place to avoid delays or compromised delivery. Effective communication across the project team and with management and other key partners will be essential as you navigate strategy, direction, and change.

Responsibilities

  • Define, plan, and deliver technology investment portfolio focusing on a Business Benefit/Risk & Reward model.
  • Provide advice on prioritization and scheduling of projects.
  • Review opportunities for cost savings and consolidations or make new product recommendations.
  • Adjust priorities and investments based on resource availability and changing business needs.
  • Plan, drive direction, and deliver large strategic projects and/or programs from initiation through implementation adhering to plan, budget, and time.
  • Monitor multiple projects and programs against delivery, budget, forecast, schedule, and quality targets.
  • Lead cross-functional teams and work with internal customers to understand requirements and move those into a delivery plan.
  • Participate in reengineering activities and process improvements to optimize delivery processes.
  • Proactively anticipate risks and issues and ensure appropriate mitigation planning is in place.
  • Effectively handle communication across the project team and with management and other key partners regarding strategy, direction, and change.

Requirements

  • 5+ years of program management experience.
  • Experience with Waterfall, Hybrid, and Agile methodologies.
  • Experience transferring requirements into results.
  • Experience leading Mainframe projects.

Nice-to-haves

  • Extensive business/industry work experience with reflected success in a leadership program management role.
  • PMP or Scrum certification.
  • Experience applying knowledge and standardized methodology to Change, Risk, and Issue management.
  • Ability to influence at multiple levels of the organization.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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