Senior Technical Program Manager - Infrastructure & Application Projects

Axon - Boston, MA

Full-time - Senior

Remote - Boston, MA

Ambulatory Health Care Services

About the position

As a Senior Technical Program Manager, you will lead and manage complex cross-functional projects across infrastructure and application domains. This role is essential for driving the successful delivery of key technology initiatives by overseeing all aspects of program delivery, from planning through execution, while ensuring alignment with strategic business objectives. You will collaborate closely with various teams to formalize requirements, prioritize deliverables, and communicate progress to stakeholders, ensuring projects are completed on time and within scope.

Responsibilities

• Oversee the full lifecycle of infrastructure and application programs, from initiation through planning, execution, and closure.
• Establish program goals, define success metrics, and track progress to ensure objectives are met.
• Collaborate with cross-functional teams, including product management, engineering, IT operations, and leadership, to ensure seamless communication and alignment on project goals and timelines.
• Develop detailed project plans, including schedules, budgets, resource allocation, and risk mitigation strategies, while coordinating across multiple teams to meet deadlines and deliverables.
• Identify potential risks and implement proactive solutions to mitigate them, ensuring that any issues are promptly addressed to avoid impact on project timelines.
• Provide guidance on infrastructure and application best practices, assisting teams in designing scalable, secure, and robust systems.
• Partner with engineering managers and other stakeholders to ensure appropriate staffing and resource allocation for project success.
• Implement best practices for program management and process improvement to optimize project delivery and reduce bottlenecks.
• Develop and deliver regular status reports, updates, and presentations to senior management, providing clear insights into project health, timelines, and any critical issues requiring escalation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's degree preferred.
• 8+ years of experience in program or project management within a technical environment, ideally involving both infrastructure and application projects.
• Proven experience with Agile methodologies (Scrum, Kanban) and a deep understanding of program management best practices.
• Strong understanding of infrastructure technologies (e.g., cloud services, networking, security, databases) and application development processes.
• Excellent communication skills, with the ability to communicate complex technical information effectively to both technical and non-technical stakeholders.
• Demonstrated problem-solving and decision-making skills, with a track record of leading projects to successful completion.
• Experience with project management tools (e.g., Jira, MS Project, Confluence) and a certification such as PMP or Scrum Master is a plus.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices