Senior Technical Program Manager (Remote, United States)

$130,000 - $160,000/Yr

Dynatrace - Waltham, MA

Full-time - Senior

Waltham, MA

Publishing Industries

About the position

Our high-growth technology company is looking for an experienced project/program manager to drive the implementation of project, programs, enhancements of applications and integrations for our Business Systems organization. The role will report to the Director of Business Operations for the Transformation Office. The Senior Technical Program Manager must have broad experience and knowledge of SaaS business applications, agile delivery framework and software development lifecycle processes including a focus on DevOps. The ideal candidate will have excellent communication skills, the ability to align stakeholders and successfully deliver multiple initiatives in a fast-paced environment. In this role, you will manage cross-organization programs, projects, integrations, and migration efforts of varying scale. You will establish a work plan and staffing for initiative activities, managing expectations, scope creep, and impacts to timelines; identify and track dependencies and opportunities for optimization and application rationalization; proactively identify problems and recommend solutions before they become blockers. Your responsibilities will also include planning and execution of activities and aligning resources to ensure that cost, time, and quality goals are met. You will deliver communications around goals, status, risks, and impact with the ability to adapt content to your audience. Performing risk assessments and implementing mitigation plans will be crucial, as will documenting, monitoring, and communicating assumptions and decisions made. You will provide leadership and motivation to team members throughout the initiative life cycle and confer with resources to outline a work plan. Ensuring that requirements, use cases, and acceptance criteria are prioritized and clearly defined in Jira stories is essential, as is assisting in prioritizing stories in sprints to align with project and sprint goals. Additionally, you will coordinate or compile the reporting of metrics to measure the success of meeting work effort and company goals. In cases where vendors are included in projects, you will collaborate on aligning and managing the progress of activities. Identifying inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated will be part of your role. You will also ensure that data governance approval processes, Business Systems controls, and best practices are being followed, and identify post-deployment tasks and issues, transitioning application administration to the support team and conducting post-mortems. Standardizing project documentation as templates and maintaining documents, deliverables, issues, and risks on a centralized site will be required. This is a stand-alone position that candidates will be required to work EST hours. Candidates who live within a 45-mile radius of Waltham, MA/Detroit, MI/Denver, CO/Mountain View, CA will be required to work hybrid out of our offices.

Responsibilities

• Manage cross-organization programs, projects, integrations, and migration efforts of varying scale.
• Establish a work plan and staffing for initiative activities, managing expectations, scope creep, and impacts to timelines.
• Identify and track dependencies and opportunities for optimization and application rationalization.
• Proactively identify problems and recommend solutions before they become blockers.
• Plan and execute activities, aligning resources to ensure that cost, time, and quality goals are met.
• Deliver communications around goals, status, risks, and impact, adapting content to your audience.
• Perform risk assessments and implement mitigation plans.
• Document, monitor, and communicate assumptions and decisions made.
• Provide leadership and motivation to team members throughout the initiative life cycle.
• Ensure that requirements, use cases, and acceptance criteria are prioritized and clearly defined in Jira stories.
• Assist in prioritizing stories in sprints to align with project and sprint goals.
• Coordinate or compile the reporting of metrics to measure the success of meeting work effort and company goals.
• Collaborate with vendors on aligning and managing the progress of activities.
• Identify inter-dependencies between various stakeholder groups to ensure alignment and risk management.
• Ensure data governance approval processes, Business Systems controls, and best practices are followed.
• Identify post-deployment tasks and issues, transitioning application administration to the support team and conducting post-mortems.
• Standardize project documentation as templates and maintain documents, deliverables, issues, and risks on a centralized site.

Requirements

• 10+ years of demonstrated end-to-end project and/or program management experience with large-scale implementations of projects/programs utilizing industry standard development and service delivery methodologies.
• Experience with multiple full system development life cycles from initiation through post-implementation utilizing Software Development methodologies such as Agile.
• HS Diploma or GED required.
• BA in an IT-related discipline or Business Management preferred.
• SaaS or software company experience required.
• 5+ years of IT experience, with sensitivity and commitment to business problem solving.
• 5+ years of Business Unit or Business Unit-facing experience.
• Exceptional communication, organizational, problem-solving, and interpersonal skills that promote teamwork and collaboration.
• Proficiency with MS Office, Confluence, and JIRA.
• Expertise in setting and managing stakeholder expectations.
• Effective influencing and negotiating skills in an environment where this role may not directly control resources.
• Ability to work in a fast-paced environment and adapt to frequent change.
• Current PMP/CSM/PMI-ACP or equivalent certification.
• Familiarity with Salesforce, NetSuite, and SuccessFactors.
• Ability to quantify project/program success with cost and data related metrics.
• Excellent analytical and problem-solving skills.

Nice-to-haves

• Ability to advocate a creative atmosphere, facilitate productive meetings, and envision a final product and user adoption early in the design and/or development process.
• Ability to develop cooperative relationships to achieve results through a win-win relationship.
• Ability to establish alliances with other departments and organizations by recognizing dependencies.
• Ability to identify project risks by defining risk strategies and developing the risk management plan.
• Participates as part of a team, understanding the various work styles of others and their roles on the team. Demonstrates enthusiasm and commitment to the goals and objectives of the team.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• 401K
• Paid time off (PTO)