Senior Technical Program Manager, Service Readiness

$180,000 - $265,000/Yr

Zoox - Foster City, CA

Full-time - Senior

Foster City, CA

Administrative and Support Services

About the position

The Program Management Office (PMO) at Zoox is tasked with driving cross-functional program planning and execution, partnering with various leaders across the company to achieve major corporate milestones. The role involves managing technical, integrated product milestones for both the Toyota Highlander test fleet and Zoox's purpose-built robotaxi, focusing on AI & Autonomy, Robot Platform Development, Testing & Performance, and Service/Product readiness.

Responsibilities

• Partner with department managers and leaders within the Service & Ops domain to translate corporate strategy into detailed product road maps, timelines, and deliverables.
• Lead the W1 through quarterly planning cycles defining proper roadmaps.
• Guide the creation and management of the W2 and W3s with relevant stakeholders.
• Collaborate with other W1 leads in the domain on cross-functional activities.
• Lead regular program meetings for your W1 in Service & Ops Readiness, feeding into the overall Zoox reporting process.
• Define KPIs and other methods to measure metrics that translate progress towards goals for the workstreams.
• Define milestone parameters for your workstream, focusing on Service & Operational requirements.

Requirements

• BS or MS degree in an engineering discipline or equivalent experience.
• 10+ years of experience in engineering, program management, or management consulting with a focus on product launches and/or validation and testing.
• Success in driving complex SW/HW integration processes and optimizations and leading complex cross-functional programs end to end.
• Proficient in tools or processes required to manage complex projects (i.e. Gantt charts, risk matrix, Smartsheet, JIRA, etc.).
• Excellent written, presentation, and verbal communication skills, with the ability to create visualizations of KPIs and program risks.

Nice-to-haves

• PMP or equivalent certification.
• Experience with autonomous vehicles, test platforms, simulation, and/or automotive or aerospace processes.
• Experience with developing and scaling strategy, processes, plans, procedures, reporting, and handling escalations.
• Strong references highlighting the ability to build strong working relationships with senior leaders, program managers, and engineers across functions and departments.

Benefits

• Paid time off (e.g. sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• Health insurance
• Long-term care insurance
• Long-term and short-term disability insurance
• Life insurance