Senior Technical Program Manager

$112,000 - $218,400/Yr

Microsoft - Redmond, WA

Full-time - Mid Level

Redmond, WA

Publishing Industries

About the position

As a Senior Technical Program Manager at Microsoft, you will play a pivotal role in driving the Azure reliability experience and enhancing customer success. Our mission at Microsoft is to empower every person and organization on the planet to achieve more, and as part of the Azure Customer Experience (CXP) team, you will be instrumental in transforming Microsoft Cloud customers into enthusiastic advocates. This involves collaborating closely with customers and various teams across Microsoft to understand their needs and amplify their voices, ultimately driving the vision to improve cloud quality, security, and reliability. The Azure CXP Customer Reliability Engineering (CRE) team adopts a customer-first and engineering-minded approach, focusing on designing the entire customer experience from start to finish. We embrace significant opportunities and continuously innovate to create new solutions that address some of our most strategic and challenging problems. In this role, you will partner with key engineering stakeholders across Azure to develop and implement strategies and programs aimed at making Azure the safest and most reliable cloud service available. You will be at the forefront of innovation, leading pilots and experiments that will shape our ongoing strategy. Your ability to balance analytical and technical skills with the capacity to influence decision-makers within the Azure engineering team will be crucial for delivering impactful results. If you are passionate about reliability in high-scale services, this position is tailored for you.

Responsibilities

• Innovate through data-driven pilot programs and experiments, applying systems thinking and a standards approach to solve problems at scale, including automation, while establishing efficient processes for accountability.
• Define, implement key results, and monthly report to measure business impact and uncover actionable insights through qualitative and quantitative data analysis.
• Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews, ensuring insights drive meaningful actions.
• Gather and analyze qualitative and quantitative data to identify meaningful actions to improve platform quality.
• Demonstrate a high bias for action, leveraging situational awareness to influence outcomes and develop scalable strategies for team impact in chaotic and ambiguous environments.
• Cultivate an inclusive team atmosphere by demonstrating supportive behavior and promoting open collaboration.

Requirements

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• 2+ years experience managing cross-functional and/or cross-team projects.
• 1+ years of experience in Azure services and capabilities or similar cloud platforms, paired with a proven background in driving quality and reliability improvements.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Nice-to-haves

• Solid knowledge of program management practices within software development, including a history of innovative problem-solving through pilot programs, prototypes, and growth hacking strategies.
• Exceptional ability to communicate complex technical issues clearly to a diverse audience, including customers and internal stakeholders, complemented by excellent persuasion skills to influence decisions effectively.
• Experienced in on-call incident management and customer-facing roles, demonstrating the ability to handle critical situations with composure and deliver customer satisfaction.
• Excellent business judgment and the leadership to take responsibility while holding others accountable.
• Experience with systems and standards-based engineering organizations, emphasizing a systematic approach to innovation and problem-solving.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• 401k matching contributions
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee stock purchase plan