Senior Technical Project Manager, Salesforce Engineering

$125,100 - $165,000/Yr

Sirius XM Canada - Boston, MA

Full-time - Mid Level

Boston, MA

About the position

The Senior Technical Project Manager for the Customer Experience team at SiriusXM will lead the implementation of customer service technologies, including AI/ML-based solutions, while collaborating with Salesforce Engineers. This role is essential for ensuring the successful delivery of high-quality projects, fostering collaboration between engineering teams and business stakeholders, and implementing agile methodologies. The ideal candidate will have a strong background in managing complex customer service projects and a deep understanding of both technical and business requirements.

Responsibilities

• Oversee the planning, execution, and delivery of complex technology implementations for customer service.
• Implement and enhance agile project management methodologies and best practices.
• Facilitate sprint planning sessions and collaborate with engineering and product teams.
• Ensure backlog tasks are well-defined, estimated, and ready for upcoming sprints.
• Act as a Scrum Master when necessary, guiding engineering teams through the agile development process.
• Conduct daily stand-up meetings to keep teams informed about progress and challenges.
• Proactively identify and mitigate risks associated with customer experience projects.
• Collaborate with system engineers and administrators to ensure project alignment.
• Build and maintain strong relationships with key stakeholders, including executive leadership and external vendors.
• Work closely with Salesforce Engineering and TPM teams to implement processes and metrics for project success.

Requirements

• Bachelor's degree or commensurate experience; relevant certifications (e.g., CSM, PMI, PMP, Salesforce certifications) optional.
• 5-7 years of relevant professional experience leading agile technical projects, preferably in Salesforce Service Cloud or other CRM implementations.
• Proven track record of successful management and delivery of large-scale technical projects.
• In-depth knowledge and practical experience with Agile methodologies (Scrum, Kanban, etc.).
• Expertise in project management tools and software, particularly Jira and Confluence.
• Experience in conducting Agile ceremonies (sprint planning, daily stand-ups, retrospectives, etc.).
• Strong understanding of software development life cycle (SDLC) processes.
• Technical acumen to effectively engage with engineering teams.
• Strong interpersonal skills with the ability to collaborate at all organizational levels.
• Exceptional communication and presentation abilities for both technical and non-technical audiences.

Benefits

• Competitive salary range of $125,100 to $165,000 based on skills and experience.
• Eligibility for discretionary short-term and long-term incentives.