Senior Technical Project Manager, Salesforce Engineering

$125,100 - $165,000/Yr

Sirius XM Canada - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

About the position

The Senior Technical Project Manager for the Customer Experience team at SiriusXM will lead the implementation of customer service technologies, including AI/ML-based solutions. This role is essential for fostering collaboration between engineering teams and business stakeholders, prioritizing impactful projects, and strategic roadmap planning. The Senior TPM will ensure the successful delivery of Salesforce Service Cloud implementations, working cross-functionally with engineering and product teams to meet customer needs.

Responsibilities

• Oversee the planning, execution, and delivery of complex technology implementations for customer service.
• Implement and enhance agile project management methodologies and best practices.
• Facilitate sprint planning sessions and collaborate with engineering and product teams.
• Ensure backlog tasks are well-defined, estimated, and ready for upcoming sprints.
• Act as a Scrum Master when necessary, guiding engineering teams through the agile development process.
• Conduct daily stand-up meetings to keep teams informed about progress and challenges.
• Proactively identify and mitigate risks associated with customer experience projects.
• Collaborate with system engineers and administrators to ensure project alignment.
• Build and maintain strong relationships with key stakeholders, including executive leadership and external vendors.
• Work closely with Salesforce Engineering and TPM teams to implement processes and metrics for project success.

Requirements

• Bachelor's degree or commensurate experience; relevant certifications (e.g., CSM, PMI, PMP, Salesforce certifications) optional.
• 5-7 years of relevant professional experience leading agile technical projects, preferably in Salesforce Service Cloud or other CRM implementations.
• Proven track record of successful management and delivery of large-scale technical projects.
• In-depth knowledge and practical experience with Agile methodologies (Scrum, Kanban, etc.).
• Expertise in project management tools and software, particularly Jira and Confluence.
• Experience in conducting Agile ceremonies (sprint planning, daily stand-ups, retrospectives, etc.).
• Strong understanding of software development life cycle (SDLC) processes.
• Technical acumen to engage effectively with engineering teams.
• Strong interpersonal skills for collaboration at all organizational levels.
• Exceptional communication and presentation abilities for both technical and non-technical audiences.

Benefits

• Base salary range of $125,100 to $165,000 based on skills and experience.
• Eligibility for discretionary short-term and long-term incentives.