Senior Technical Project Manager

$175,000 - $175,000/Yr

Tickets.Com - Boulder, CO

Full-time - Senior

Hybrid - Boulder, CO

Rental and Leasing Services

About the position

Tickets.com is seeking a Senior Technical Project Manager who is passionate about fostering innovation and delivering exceptional experiences to baseball fans globally. As a wholly-owned subsidiary of Major League Baseball (MLB), Tickets.com is dedicated to providing industry-leading ticketing solutions and enhancing in-stadium experiences that resonate with baseball enthusiasts. In this role, you will serve as a Technical Project Manager/Scrum Master, collaborating within an agile framework alongside top-tier product owners, designers, researchers, and engineers to bring remarkable experiences to market. We are looking for adept agilists who comprehend the intricacies of delivering high-visibility, high-quality products in a dynamic and fast-paced environment. Our community of Program/Project Managers is committed to exploring the essence of being agile rather than merely doing agile, and we work collaboratively to create environments where our teams can flourish. In this position, you will lead complex multi-team initiatives, closely partnering with product and engineering leaders to define project scope, generate necessary artifacts, manage risks, and plan key milestones. You will assess the maturity of your teams and coach them to enhance their Agile development practices, emphasizing technical excellence, predictable delivery, quality, and fan satisfaction. Your role will involve effectively executing software development iterations throughout the lifecycle of your assigned teams by managing activities, sequencing, dependencies, work effort, duration, and resource requirements. Ensuring the smooth operation of development processes and timely delivery will be crucial. You will also collaborate with other Technical Project Managers to manage external project dependencies effectively. Additionally, you will partner with product, design, and engineering teams to ensure alignment with program and enterprise-level strategic priorities. Managing initiative communications will be essential, as you will ensure the effective exchange of information and deliverables to both internal and external stakeholders. You will identify, analyze, and communicate risks across the organizational structure in a professional manner, and you will be adept at navigating ambiguous and unstructured problems and situations.

Responsibilities

• Lead complex multi-team initiatives, working closely with product and engineering leaders to define scope, generate artifacts, manage risks, and plan milestones.
• Assess team(s) maturity and coach them to deepen their Agile development practices, focusing on technical excellence, predictable delivery, quality, and fan delight.
• Effectively execute software development iterations throughout the life of your assigned teams by managing activities, sequence, dependencies, work effort, duration, and associated resource requirements.
• Ensure smooth operation of development processes and properly-timed delivery.
• Work with other TPMs to make sure external project dependencies are properly managed.
• Partner with product, design, and engineering teams to ensure that the team is aligned with the program- and enterprise-level strategic priorities.
• Manage initiative communications, ensuring effective exchange of initiative information and deliverables to internal and external stakeholders.
• Identify, analyze, and communicate risks up, down, and across the organizational structure in an effective and professional manner.
• Deal effectively with ambiguous and unstructured problems and situations.

Requirements

• Certified Scrum Master (CSM) or similar certification.
• Experience coordinating iterative, incremental delivery of technical projects in an Agile environment with multiple Scrum teams.
• Hands-on, day-to-day experience with leading development teams through Agile transformations.
• Ability to effectively communicate with both technical and non-technical participants.
• Passionate about continually improving processes and making teams successful.
• Strong understanding of how to use productivity tools for the benefit of a self-empowered team.

Nice-to-haves

• Degree in Engineering, Mathematics, Computer Science, or a strong willingness to learn new technologies.

Benefits

• Medical
• Dental
• Vision
• Short-Term Disability (STD) & Long-Term Disability (LTD)
• 401K Retirement Plan
• Basic Life & AD&D
• Supplemental Life Insurance
• Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Pet Insurance
• Tuition Reimbursement
• Flexible Hybrid Work Environment (3-days in office and 2-days remote)