Senior Technical Project Manager

Fiserv - Coral Springs, FL

Full-time - Senior

Coral Springs, FL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Senior Technical Project Manager at Fiserv plays a crucial role in the Latin America Project Management Office, ensuring the successful delivery of IT solutions to merchant acquiring clients. This position involves leading projects, managing teams, and collaborating with various stakeholders to achieve project goals while maintaining high client satisfaction and adherence to budget constraints.

Responsibilities

• Take full ownership of projects, leading project meetings, creating work plans, schedules, and estimates while providing analysis and regular status reports as the main point of contact to external clients in the merchant acquiring sector.
• Plan, establish, and maintain multiple projects, identifying and resolving problems, tracking progress, monitoring project performance, managing vendor tasks and deliverables, and providing technical guidance to the project team.
• Participate in cross-functional projects, including authoring scope and solution documents, building relationships with stakeholders, championing innovation and product development, and engaging all applicable functional areas and business units.
• Focus on the customer at all levels of the organization, leverage Fiserv's project management methodology, champion a disciplined culture, and understand the importance of culture change management.

Requirements

• 6+ years of experience in a similar role, including leading and managing teams, setting goals, and overseeing the successful execution of projects in the merchant acquiring sector.
• 6+ years of experience overseeing the successful execution of projects, developing project management standards, and leading teams to a successful delivery.
• 6+ years of experience in the merchant acquiring and Payment Acceptance industry, including an understanding of Card Schemes processing.
• 6+ years of experience communicating with project teams, stakeholders, and managing expectations of senior management.
• 6+ years of experience using Excel to assess project data, identify trends, and make data-driven decisions.
• 6+ years of experience managing numerous concurrent projects in Waterfall, Agile, and Hybrid methodologies.
• Bilingual in English and Spanish and/or Portuguese.

Nice-to-haves

• Project Management Professional certification (PMP)
• Certified Scrum Master or equivalent certification (CSM)