Databricks - San Francisco, CA
posted 4 months ago
As a Senior Technical Solutions Engineer at Databricks, you will play a crucial role in providing technical support for the Databricks Platform. This position involves resolving a variety of challenges that customers face while using the Databricks unified analytics platform. You will be responsible for assisting customers throughout their Databricks journey, ensuring they have the guidance and knowledge necessary to derive value from our products and achieve their strategic goals. Your expertise will be sought after for a range of inquiries, from basic technical questions to complex architectural scenarios that span the entire Big Data ecosystem. In this role, you will troubleshoot and resolve complex customer issues related to the Databricks platform. You will provide best practices support for custom-built solutions developed by our customers, delivering suggestions for improving performance in their specific environments. Additionally, you will assist with issues surrounding third-party integrations with the Databricks environment, demonstrating your ability to coordinate with engineering and escalation teams to achieve timely resolutions for customer issues and requests. Your responsibilities will also include participating in the creation and maintenance of company documentation and knowledge articles, ensuring that our resources are up-to-date and helpful for both customers and internal teams. As a true advocate for our customers, you will strengthen your expertise in AWS/Azure and the Databricks platform through continuous learning and participation in internal training programs. This role requires participation in an on-call rotation, which may include weekend and weekday responsibilities, emphasizing the need for flexibility and commitment to customer support.