Unclassified - Broomfield, CO
posted 5 months ago
As a Senior Technical Support Engineer (TSE) for NSX at Broadcom, you will play a crucial role in our Global Support team, acting as a trusted ally to our customers. Your primary responsibility will be to assist IT professionals worldwide by troubleshooting, diagnosing, and resolving complex technical issues related to NSX technology. This position is not just about providing support; it’s about being the face of Broadcom and ensuring that our customers receive the highest level of service and satisfaction. You will be expected to leverage your technical expertise to guide customers through their challenges, ensuring they can effectively utilize our products to meet their business needs. In this role, you will also have the opportunity to mentor new engineers, sharing your knowledge and experience to help them grow in their roles. You will receive mentoring from Tech Leads, which will enhance your skills and prepare you for future career advancement opportunities within the company. The position is designed for those who are passionate about technology and customer service, and who thrive in a fast-paced, dynamic environment. You will be part of a team that is dedicated to continuous improvement and excellence in customer support, and you will be recognized for your contributions through performance bonuses and other incentives. Your success in this role will be measured by your ability to resolve customer issues efficiently and effectively, your contribution to team goals, and your commitment to maintaining high customer satisfaction levels. Over the first six months, you will work towards mastering our NSX technology, understanding customer environments, and developing strong relationships with both customers and your team members. This is an exciting opportunity to grow your career in a supportive and innovative company that values its employees and their contributions.