Senior Technical Support Engineer
ServiceNow•Santa Clara, CA
460d•$98,500 - $167,500
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About The Position
The Senior Technical Support Engineer plays a crucial role in providing exceptional customer support by resolving technical issues related to the ServiceNow platform. This position involves guiding customers through critical issues, ensuring timely case resolution, and enhancing the overall customer experience. The engineer will utilize various diagnostic tools and collaborate with other teams to address complex cases, while also contributing insights for process and product improvements.
