Senior Technical Systems Analyst

$95,000 - $105,000/Yr

Computershare - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Senior Technical Business Analyst will play a crucial role in enhancing and maintaining applications managed by the Enterprise Systems team at Computershare. This position involves working closely with cross-functional Agile teams to define business requirements, manage project backlogs, and ensure compliance with business standards. The role emphasizes collaboration, communication, and a solution-oriented mindset to address complex issues and drive project success.

Responsibilities

• Perform business analysis and administrative tasks to enhance and maintain applications.
• Assist in the preparation of clear requirements for a well-balanced Product Backlog.
• Manage and prioritize the scrum's backlog and plan stories for upcoming sprints.
• Determine acceptance criteria for final UAT code.
• Ensure requirements align with business standards and objectives.
• Manage risks associated with projects and ensure compliance with laws and internal policies.
• Research and resolve production issues with operations and technical teams.
• Clarify ambiguities and improve customer experience based on business requirements.

Requirements

• 5+ years of IT industry experience.
• 3+ years of Business Analyst experience.
• 2+ years of Agile experience.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Knowledge of online authentication, authorization, fraud, or security.
• Process improvement experience.
• ADO experience in large, regulated organizations.
• Proven ability to manage large-scale initiatives and partner with stakeholders.
• Experience in process discovery, modeling, and improvement activities.
• Ability to synthesize complex analytical findings into executive communications.
• Experience presenting and communicating effectively via remote tools.

Nice-to-haves

• Experience in document management solutions (Kofax/Tungsten Total Agility, FileNet).
• Degree in IT or related discipline.
• Relevant Business Analysis courses or qualifications.
• Experience in the Financial Services industry.
• Experience in IBM Business Automation Workflow.

Benefits

• Paid parental leave.
• Flexible working arrangements.
• Health and wellbeing rewards (medical, dental, vision).
• 401k matching and flexible spending plans.
• Income protection (short and long-term disability, life insurance).