Senior Technical Writer and Content Designer

Full-time

New York, NY

Web Search Portals, Libraries, Archives, and Other Information Services

About the position

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part at Google. They are a key link between developers, marketing associates, developer advocates, as well as all the external users and developers, tying together many vital but disparate parts of the Google ecosystem. You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers.

Responsibilities

• Research, design, and implement clear, concise content strategies that support admins as they adopt and navigate the complexities of Google Workspace. Content can include help articles, targeted change management guides, multimedia and UX writing (UI strings, promos) across the Admin console.
• Partner with UX, Product Management, Marketing, and Engineering teams to craft holistic content narratives that support the business need.
• Develop comprehensive domain knowledge, understand technical Critical User Journey's (CUJs) and product details, and anticipate the users information needs.
• Leverage AI to scale efficiency and quality. Access test accounts to validate feature functionality and UI.
• Maintain and optimize content experience based on customer feedback, usage data, and bug reports.

Requirements

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 6 years of experience creating content for technical audiences (e.g., developer documentation, Computer Science course material, or IT administration playbooks).
• Experience writing in HTML or Markdown.

Nice-to-haves

• Proven track record of researching and writing effective content.
• Versatile writer with a passion for learning and documenting new technologies.
• Ability to work calmly and maintain good judgment in fast-paced, high-stress environments.
• Ability to switch between UX and Technical writing.
• Ability to think, plan and execute on multiple projects simultaneously, with excellent attention to detail.
• Ability to succeed in fast-paced and constantly changing environments with strong communication and people management skills.

Benefits

• Base salary range of $129,000-$189,000 + bonus + equity + benefits.