Senior Technical Writer I

Alkami Technology - Plano, TX

Full-time - Senior

Remote - Plano, TX

Professional, Scientific, and Technical Services

About the position

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States, dedicated to transforming retail and business banking through innovative solutions. The company has been recognized for its exceptional culture and growth, earning accolades such as Best Place to Work in Fintech and Comparably's Best Company Culture. As a remote-first organization, Alkami offers flexibility in work locations, allowing employees to thrive in a supportive environment. The Senior Technical Writer I will play a crucial role in the Technical Writing team, reporting directly to the Manager of Technical Writing. This position requires a talented individual with strong technical writing skills, excellent interpersonal abilities, and a knack for organization. The successful candidate will be responsible for producing high-quality documentation under tight deadlines in a fast-paced software development environment. Attention to detail is paramount, ensuring that all content is clear, accurate, and aligns with the company's internal style guide. In this role, the Senior Technical Writer I will collaborate with various stakeholders, including training specialists, product managers, and usability experts, to create documentation that enhances the user experience. The position demands a proactive approach to understanding products and features, translating complex information into accessible content for both technical and non-technical audiences. The writer will also be expected to manage projects effectively, contribute to process improvements, and mentor junior writers, fostering a collaborative and innovative team environment.

Responsibilities

• Develop comprehensive documentation that meets organizational standards including templates and style guides, and maintain them.
• Get a deep understanding of products and features for your teams.
• Collaborate with SMEs to ensure that documentation deliverables (product guides and release notes) are written with accuracy.
• Work in Google Docs and a CCMS.
• Translate complex product information into clear, polished, and engaging content for the target audiences of both technical and non-technical users.
• Create effective graphics, flow charts, and diagrams for inclusion into documentation.
• Capture screenshots and modify them using SnagIt.
• Document existing processes and identify and recommend policy and process improvements.
• Manage projects and achieve goals in creative and effective ways.
• Write technical content focused on driving customer success and enablement.
• Work in a fast-paced environment with frequent release cycles.
• Be a role model for junior writers.
• Publish documents to our internal client portal.

Requirements

• B.A. degree in writing, journalism, or technical writing or equivalent work experience required.
• A minimum of 6 years' work experience in technical writing at the enterprise level, including collaborative writing experience.
• BankTech, SaaS and/or Fintech Industry experience required, ideally with a minimum of 4 years of experience.
• Competency in Atlassian software development and collaboration tools, with a comprehensive knowledge of how to work, query, and filter in Jira, and how to document in Confluence.
• Ability to multi-task and manage simultaneous priorities (project management skills).
• Experienced at editing and peer reviews.
• Comfortable working with Google Docs and with the Google Developer Style Guide.
• Curious and voracious learner.
• Understanding of topic-based writing.

Nice-to-haves

• Experience with one or more of the following: Commercial Banking, Fraud and Security (Digital Banking), Data Insights, Mobile banking.
• Familiarity with Component Content Management Systems, a plus if you've been through a migration.
• Experience with API and SDK documentation.

Benefits

• Remote-first environment
• Unlimited paid time off
• 401(k) with employer match
• Diverse and inclusive work culture
• Recognition for company culture and employee growth opportunities