Senior Technical Writer

ServiceNow - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Technical Writer role at ServiceNow involves collaborating with engineering and product management teams to create and maintain user-focused technical documentation for various product features. The position emphasizes the importance of aligning documentation with an established content strategy and contributing to the evolution of content development processes. The writer will develop a deep understanding of the ServiceNow product ecosystem and support specific product areas and user bases.

Responsibilities

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation.
• Provide input to help shape future content strategy for the product or business unit.
• Contribute to the continued evolution of ServiceNow's content development processes and writing standards.
• Develop a strong understanding of the ServiceNow product ecosystem and specific product areas.

Requirements

• Understanding of content development life cycles and processes.
• 4+ years work experience in technical communication.
• Samples of prior technical writing work demonstrating the ability to communicate complex ideas clearly.
• Experience authoring in DITA or another XML-based structured authoring architecture.
• Ability to independently plan, create, and deliver documentation in a fast-paced environment.
• Eagerness to demonstrate leadership by mentoring other writers and collaborating with cross-functional teams.