Snowflake Computing - Bellevue, WA

posted 3 months ago

Full-time
Bellevue, WA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Join the Snowflake team and help build the future of data! As a rapidly growing company, Snowflake is scaling its team to support and accelerate growth. We are passionate about our people, our customers, our values, and our culture. We seek individuals with a growth mindset and the pragmatic insight to solve today's challenges while building for the future. As a Snowflake employee, you will play a crucial role in supporting and enabling diversity and belonging within our organization. Snowflake was founded with a clear vision: to make modern data warehousing effective, affordable, and accessible to all data users. Traditional on-premises and cloud solutions often struggle to meet these needs, which is why Snowflake developed an innovative product with a built-for-the-cloud architecture. This architecture combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud, all at a fraction of the cost of traditional solutions. Over the past few years, Snowflake has expanded its product offerings to include data pipelines, cross-region/cloud features, and data exchanges, establishing itself as the leading Data Cloud. As a technical writer at Snowflake, you will work with a world-class team to create product documentation for our industry-leading Data Cloud. In this fast-paced and challenging environment, you will see the immediate and direct impact of your contributions as Snowflake delivers weekly releases to our rapidly growing base of global customers.

Responsibilities

  • Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).
  • Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
  • Work with release engineers and dev ops to deliver weekly product updates and documentation.
  • Collaborate with support engineers and customer success managers to drive customer engagement and adoption, which may include contributing to Knowledge Base articles and Community questions.
  • Author and edit technical blog posts.
  • Develop training materials, implementation guides, migration guides, best practices, and FAQs.

Requirements

  • 10+ years creating technical product documentation from scratch, as well as from specs.
  • Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.
  • Experience with security and governance technologies such as Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc).
  • Experience with Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect).
  • Experience with Governance technologies (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc).
  • Familiarity with Privacy-enhancing technologies like differential privacy and data clean rooms.
  • Experience with data engineering and data storage technologies including ETL/ELT and BI, data lakes, Apache Iceberg, cloud storage, and data pipelines (Kafka, streaming).
  • Proficiency in open-source platforms and authoring/publishing tools for a 'Docs-as-Code' approach (Git, RST/Sphinx, Markdown, DITA XML, etc).
  • In-depth knowledge of the content development lifecycle, including identifying and understanding the information needs of the audience, gathering information, interviewing SMEs, and conducting research.

Nice-to-haves

  • Familiarity with cloud computing platforms (AWS, Microsoft Azure, GCP, etc).
  • Knowledge of programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).
  • Experience with big data analytics, machine learning, and statistics (Spark, Scala, R, etc).
  • Familiarity with database drivers/connectors (JDBC, ODBC, etc).
  • Exposure to CI/CD methodologies and technologies (Jenkins, Lambda, etc).
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