Senior Technical Writer

$88,700 - $150,800/Yr

ServiceNow - Addison, TX

Full-time - Mid Level

Addison, TX

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Technical Writer at ServiceNow will collaborate closely with engineering and product management teams to create and maintain user-focused technical documentation for various product features and applications. This role involves contributing to the content strategy and evolving the content development processes while developing a strong understanding of the ServiceNow product ecosystem.

Responsibilities

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation.
• Provide input to help shape future content strategy for the product or business unit.
• Contribute to the continued evolution of ServiceNow's content development processes and writing standards.
• Develop a strong understanding of the ServiceNow product ecosystem and specific product areas.

Requirements

• Understanding of content development life cycles and processes.
• 4+ years work experience in technical communication.
• Samples of prior technical writing work demonstrating the ability to communicate complex ideas clearly.
• Experience authoring in DITA or another XML-based structured authoring architecture.
• Experience independently planning, creating, and delivering documentation in a fast-paced software development environment.
• Ability to demonstrate leadership by mentoring other writers and collaborating with cross-functional teams.

Benefits

• Base pay of $88,700 - $150,800
• Equity (when applicable)
• Variable/incentive compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs