Senior Technician - Data Center Site Operations

$91,874 - $142,459/Yr

Geico - Fredericksburg, VA

Full-time - Entry Level

Fredericksburg, VA

Insurance Carriers and Related Activities

About the position

The Data Center Operations Engineer is responsible for troubleshooting and resolving a variety of data center infrastructure issues, including hardware, fiber, and networking problems. This role involves engaging in physical activities within the data center, ensuring the smooth operation of equipment, and maintaining service level agreements through proactive issue detection and resolution. The engineer will also be responsible for installation, maintenance, and coordination of tasks across multiple teams to support 24/7 operations.

Responsibilities

• Engage in physical data center activities including planning and tracking capacity, rack deployment, and hardware troubleshooting.
• Lift and move materials weighing up to 50 pounds.
• Perform routine operational maintenance support and hardware maintenance.
• Respond quickly to customer requests and resolve technical problems effectively.
• Participate in scheduled maintenance activities with multiple parties.
• Coordinate with other technical teams to complete various tasks and projects.
• Train and mentor junior engineers through on-the-job training.

Requirements

• Ability to write concise and accurate reports.
• Ability to escalate data center incidents and respond to alarms.
• Effective communication skills with customers and internal staff.
• Quick learning ability to address issues in a Mission Critical 24×7 environment.
• Schedule flexibility to work non-standard business hours.
• Strong work ethic and accountability.
• Ability to work independently and follow escalation procedures.
• Logical problem analysis and solving skills.
• Ability to multi-task while assisting customers and working on multiple projects.
• Familiarity with computer systems and software programs (e.g., MS Word, Excel, MS Outlook).
• Physical ability to climb, balance, stoop, kneel, crouch, and crawl.

Nice-to-haves

• Experience in a high-stress, fast-paced environment with shifting priorities.
• Willingness to work outside normal business hours, including weekends and holidays.

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.