Senior Technology Business Systems Consultant- Product Analyst

Wells Fargo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Technology Business Systems Consultant - (Product Analyst) in Wells Fargo Auto as part of the Consumer Lending. In this role, you will assist in the modernization of processes, products, and systems. Your responsibilities will include gathering and conducting data analysis, researching the payment environment within the industry, providing product consultation and influence, and documenting customer experiences and processes. This position is crucial for leading or participating in technology initiatives that address simple to moderately complex business problems within technology business systems. You will contribute to the development of systems and procedures that are both cost-effective and meet relevant business requirements. As a Senior Technology Business Systems Consultant, you will evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction to resolve complex business problems. You will partner with business and technology teams to evaluate these challenges and lead a team to provide comprehensive technological solutions. Acting as an internal consultant, you will utilize quality tools and process definition or improvement to re-engineer technical processes. Collaboration and consultation with business and technology teams will be essential to evaluate and resolve issues, ensuring effective communication and information flow between teams. This position offers a hybrid work schedule, allowing for flexibility in your work environment. However, it is important to note that this position is not eligible for Visa sponsorship, and relocation assistance is not available. The role is based in Charlotte, NC, with additional locations in Chandler, AZ, and Irving, TX. Wells Fargo values diversity, equity, and inclusion in the workplace, welcoming applications from all qualified candidates regardless of various protected characteristics. Employees are expected to support the company's focus on building strong customer relationships while adhering to a risk-mitigating and compliance-driven culture. This includes accountability for executing all applicable risk programs and making sound risk decisions in line with the business unit's risk appetite.

Responsibilities

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems.
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements.
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems.
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions.
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes.
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables.
• Coordinate communication and information flow between business and technology teams.

Requirements

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of SQL experience.
• 2+ years of Mongo DB experience.
• 2+ years of JIRA experience.
• Previous payment environment experience with Auto Loans.
• Process documentation experience.
• Experience in data analysis and documentation.
• Advanced knowledge and understanding of call center infrastructure including Genesys and Cisco.
• NICE Call Recording experience.
• Ability to manage process discovery, process modeling, and process improvement activities.
• Process improvement experience.
• Ability to manage large-scale initiatives including stakeholders across business and technical teams.
• Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies.