Senior Technology Operations Analyst

$63,606 - $113,006/Yr

Wells Fargo - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Technology Operations Analyst to join the Application Access Administration team within Cybersecurity. This role focuses on risk-based access management support for numerous applications, ensuring secure and efficient operations across multiple lines of business. The analyst will be responsible for account provisioning, incident support, and project participation, contributing to the overall security and operational integrity of the organization.

Responsibilities

• Support provisioning and deprovisioning accounts, analyzing technical issues and assisting with incident support.
• Participate in initiatives and projects within technology operations.
• Plan, design, document, and enforce escalation policies and procedures.
• Provide activity, progress, and status reports to management, keeping them informed of critical issues.
• Partner with others to meet technology operations deliverables while leveraging a solid understanding of policies and procedures.
• Collaborate with management and teams to handle questions or problems.
• Lead or participate in initiatives and projects within technology operations.
• Contribute to planning related to technology operations projects or deliverables.
• Analyze moderately complex technology operations issues requiring in-depth review.
• Review and approve release change documents.
• Execute and oversee production deployments, including job management and script writing.
• Troubleshoot and triage job failures, working closely with AD Production support and vendors for root cause identification and resolution.
• Act as a subject matter expert on research issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments.
• Improve deployment processes and tools, architecture, design, and day-to-day technical support.
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success.
• Contribute to the resolution of complex issues.

Requirements

• 4+ years of Technology Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of experience in Identity and Access Management.

Nice-to-haves

• Application Identity and access administration experience.
• Application entitlement management experience.
• Experience working in ServiceNow and/or a ticketing system for work distribution and incident management.
• Information security certification such as Security+ or CISSP.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement