Senior Technology Operations Engineer

$101,300 - $167,000/Yr

020 Travelers Indemnity Co - Lake Stevens, WA

Full-time - Mid Level

Lake Stevens, WA

10,001+ employees

About the position

The Senior Technology Operations Engineer at Travelers plays a crucial role in supporting the Incident Response Team or the Problem Management Team within the Technology Operations Center. This position focuses on managing and providing technology solutions for both basic and complex issues across various lines of business and technology areas. The role requires collaboration, critical thinking, and a thorough understanding of infrastructure technologies to ensure efficient and effective service delivery.

Responsibilities

• Drive troubleshooting of network infrastructure and services, respond to alerts, create solutions, and provide customer support.
• Resolve tasks that require critical thinking and follow documented actions or instructions to complete the work.
• Collaborate with peers to proactively identify potential issues and areas of improvements in existing network environment.
• Provide input to develop and/or redesign solutions while consulting with application areas and business units to provide technology recommendations and solutions to support business needs.
• Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results.
• Determine and resolve technological problems.
• Identify and tackle infrastructure root causes using the Root Cause Analysis (RCA) process.
• Remediate and improve resiliency of faulting systems.
• Improve troubleshooting documentation with the Incident Response Team.
• Act as a Problem Process Ambassador to the Technology and Operations organization by providing assistance and guidance through the problem management process to others who are not familiar or experienced with the process.
• Flexibility for potential on-call rotations.
• Perform other duties as assigned.

Requirements

• Five years of hands-on experience independently supporting complex workflows and creating solutions in a large organization.
• Knowledge and experience with Information Technology Infrastructure Library processes and event management.
• Excellent communication skills with the ability to translate technical concepts into relevant business terms.
• Demonstrated ability to independently research, analyze, and pinpoint root cause of significant system outages in pressure situations and provide recommendations for corrective actions.
• Excellent ability to manage multiple priorities simultaneously and follow through to ensure timely completion.
• Ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies.
• Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web Services, Google Compute Platform, Azure, OpenShift Container Platform, Pivotal Cloud Foundry, MuleSoft).
• 4-year degree program preferred.

Benefits

• Health Insurance: Coverage for employees and their eligible family members from the first day of employment.
• Retirement: 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum, and a Pension Plan funded by Travelers.
• Paid Time Off: Minimum of 20 days annually, plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to achieve wellness goals, including access to free professional counseling services.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support charitable contributions.