Senior Trust Administrator

$70,633 - $117,721/Yr

M&T Bank - Boston, MA

Full-time

Boston, MA

Credit Intermediation and Related Activities

About the position

The Senior Trust Administrator at M&T Bank provides administrative support to Trust Officers, managing trust accounts and ensuring superior client service. This role involves direct communication with clients and various stakeholders, overseeing trust administration tasks, and adhering to regulatory standards and internal controls. The position requires a strong understanding of fiduciary responsibilities and the ability to work independently while coordinating with a client service team.

Responsibilities

• Support the administration of trust accounts within assigned book through demonstrated proficiency and sound judgment in exercising fiduciary discretion.
• Maintain understanding of governing instruments including Trust Agreements, wills, Nonjudicial Settlement Agreements (NJSAs), and modification documents as applicable to client base.
• Serve as primary point of contact for the client on the trust account relationship with little or no supervision; communicate regularly with the client on all trust matters and support overall trust administration management.
• Ensure high-level client service through timely and appropriate interactions with the client, the client's advisors, and internal partners as necessary.
• Develop relationships with clients to best support administration of their trust accounts and provide assistance to facilitate client requests and meet distribution needs.
• Ensure activities adhere to account administration policies and procedures.
• Monitor and assist with management of new account openings including reviewing all critical forms and documents, ensuring proper trust funding, account opening with correct coding of statements, proxies, investments and tax, correctness of beneficiary information, and that fee agreements are in place; monitor terminations as required.
• Develop and maintain comprehensive knowledge of systems leveraged to deliver client service and maintain account records.
• Assist with preparing business and client presentations as requested, with little to no supervision.
• Develop and maintain comprehensive knowledge, and coordinate efforts, of appropriate Bank resources, including market leadership, tax liaison team, Legal and Compliance, to support timely delivery of quality service and expand client relationships.
• Represent the Bank in a professional and competent manner whether over the phone or in person with clients, advisors, and business partners.
• Understand and maintain current knowledge of regulatory requirements and Federal and state law concerning trust and estates as well as industry standards and practices.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Requirements

• Bachelor's degree and a minimum of 2 years' experience supporting the administration of fiduciary accounts, or related legal/business experience in the financial services industry including technical trust and planning experience.
• Self-motivated with proven verbal and written communication skills.
• Proven presentation skills and organizational skills.
• Strong customer focus and proficiency with personal computers.
• Experience maintaining a high level of integrity and professionalism.

Nice-to-haves

• Bachelor's degree
• Minimum of 3 years' estates and trust experience
• CTFA (Certified Trust and Financial Advisor) certification
• Ability to read and interpret governing instruments related to account administration
• Strong interpersonal skills.

Benefits

• Competitive pay range of $70,632.76 - $117,721.27 Annual (USD)
• Equal Opportunity/Affirmative Action Employer including disabilities and veterans.