Senior User Experience Researcher

$159,200 - $218,900/Yr

Splunk

Full-time - Senior

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior User Experience Researcher at Splunk will lead research initiatives within the Research & Insights team, focusing on enhancing the user experience for the Security product team. This role involves conducting high-impact research, mentoring junior researchers, and collaborating with cross-functional teams to integrate user insights into product development. The researcher will utilize mixed methods to inform product strategy and improve user engagement.

Responsibilities

• Build and drive a research portfolio for the Security product team.
• Drive adoption of customer/user insights within a cross-functional team.
• Foster and grow user research and a data-driven product experience culture.
• Identify, prioritize, design, and conduct user research, and communicate insights to partners and team members with recommendations for product direction and strategy.
• Continuously orchestrate the implementation of insights with different levels of partners from PMs to GMs.
• Analyze existing data, existing designs, and industry research and conduct stakeholder research to generate hypotheses and plans for high-impact research.
• Build innovative and actionable results and communication strategies in the form of engaging reports, jobs-to-be-done frameworks, journey maps, or other materials as needed.
• Build new processes to improve research, Partner with Research, Design, and Research and Design Operations to enable PM and design to conduct usability testing.
• Advance the Research and Insights practice.

Requirements

• 8+ years' experience with a Bachelor's degree in HCI, Human Factors, Usability Engineering or a related field or equivalent applied experience.
• Demonstrable experience in improving product quality, direction, and strategy with measurable results.
• Extensive experience identifying research needs, and redefining ambiguous partner problems.
• Outstanding written and verbal communication skills and ability to create high-impact presentations.
• Demonstrated success with effective interpersonal, negotiation, and collaboration skills.
• Demonstrated ability to scale customer-centric behaviors in partner organizations.
• Demonstrated success scaling best research practices.
• Required: experience recruiting customers and doing research with Cybersecurity Professionals who work in a Security Operations Center (SOC), and who use Enterprise Security Products such as SIEM, SOAR, & XDR.

Nice-to-haves

• Demonstrated success conducting research for a Jobs-to-Be-Done Framework, creating the framework, and enabling partners with education and adoption.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan and match
• Paid time off
• Incentive compensation
• Equity or long-term cash awards