Senior User Experience Researcher

About the position

We are seeking a strong Sr. User Experience Researcher to elevate our established research processes to the next level. This role is crucial as our team is growing, and we need someone ready to manage people and drive research operations. The ideal candidate will have a mix of qualitative and quantitative research skills, including the ability to conduct surveys (such as NPS), analyze data, and communicate actionable insights to a wide audience.

Responsibilities

• Conducting user research on all customer and partner-facing offerings
• Testing low-fidelity prototypes, concepts, and production software
• Delivering actionable insights to designers and partner teams
• Establishing and maintaining efficient and sustainable collaborative processes
• Preparing task plans and research reports summarizing goals, hypotheses, and results, and present findings to stakeholders and executive teams
• Working closely with UX designers to create user flows, customer journeys, and personas
• Defining meaningful UX metrics and set measurable, achievable product goals
• Mentoring junior researchers as needed

Requirements

• M.S. degree in psychology, cognitive science, Human Factors, HCI, or a related discipline with 5+ years of relevant work experience, OR
• Ph.D. degree in psychology, cognitive science, Human Factors, HCI, or a related discipline with 2+ years of relevant work experience
• End-to-end experience with all aspects of user research-planning, budgeting, scoping, conducting, analyzing, and communicating research
• Experience with surveys and quantitative data analysis
• Ability to conduct user testing using qualitative methods
• Independently carry out user research studies in collaboration with the project stakeholders
• Collect and analyze data to produce meaningful and actionable insights
• Ability to read and interpret technical journals, specifications, and international technical standards
• Aptitude for working in a highly collaborative, cross-functional team
• Ability to thrive in a fast-paced environment
• Excellent communication skills, both verbal and written
• Provide tangible product recommendations based on research findings
• Proficient in data entry electronic sheets, such as Excel
• Proficient in unmoderated user testing platform, such as PlaybookUX
• Familiar with survey creating tools, such as Qualtrics

Nice-to-haves

• Experience with accessibility and security standards
• Experience with enterprise and government users
• Familiarity with access control or logical access

Benefits

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise
• Innovation: You embrace challenges and want to drive ambitious change
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly