Senior User Experience (UX) Product Analyst

Discount Tire - Phoenix, AZ

Full-time - Mid Level

Hybrid - Phoenix, AZ

Motor Vehicle and Parts Dealers

About the position

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. Under minimal supervision the Senior User Experience (UX) Product Analyst evaluates existing Omni Channel Business systems and provides solutions to optimize user / customer experience. Ensures the quality of Omni Channel applications to achieve business goals.

Responsibilities

• Analyzes enhancement requests and defects, clarifies objectives and scope, summarizes findings, proposes improvements to stakeholders
• Aligns functional requirements and designs to support Omni Channel projects; collaborates with stakeholders to understand and align with technical requirements
• Documents user stories to assist in the creation of high-fidelity prototypes, AB Test cases, Proof of Concepts, and development efforts.
• Ensures requirements related to design and user experience are documented, actionable, measurable, testable and related to identified business needs or opportunities in collaboration with stakeholders
• Serves as Product Owner and Subject Matter Expert for application features who provides first level of support for questions regarding business requirements, UX designs, and general system functionality
• Understands the Software development lifecycle and collaborates with Leadership, Business Stakeholders, and IT counterparts to groom backlogs and prioritize work
• Communicates and coordinates schedule for feature development
• Serves as UX liaison to other business segments, to coordinate joint efforts for web and store system features
• Coordinates approval of functional requirements and development backlog stories
• Assists in the coordination and communication of UX demonstrations to stakeholders
• Proactively evaluates and resolves issues among teams; recognizes and articulates the trade-offs, risks and advantages of solutions; documents key decisions based on information provided
• Stays current on the latest industry technologies, trends and strategies.
• Delivers education/information to internal and external stakeholders regarding capabilities.
• Serves as business liaison to technical teams.
• Mentors, coaches and trains Specialists I and II.
• Assists employees, vendors or other customers by answering questions related to Omni Channel business processes and procedures.
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Other duties as assigned.

Requirements

• This position requires a minimum 5 years information technology, business analysis or related experience.
• Previous experience with Retail Systems required.
• SAP/Hybris experience preferred.
• Progressive experience leading or facilitating projects teams is required.
• Expert analytical and product management skills required, including a thorough understanding of interpreting customer business needs and translating into application and functional requirements.
• Expert ability using enterprise-wide requirements definition and management systems and methodologies is needed.
• Expertise with Agile delivery methods and actively managing a backlog is required.
• Proficiency with Microsoft Office, including skills with Word and Excel is necessary.
• Progressive experience managing professional services engagements and working with internal shared services to build project scope, metrics and manage performance to metrics is necessary.
• Expert ability to communicate across all levels of the organization, present complex ideas concisely and clearly articulate technical ideas to a non-technical audience both verbally and in writing is necessary.
• Ability to actively engage in multiple initiatives simultaneously is necessary.
• Ability to identify complex problems, review information to develop and evaluate options then implement solutions is essential.
• Proven ability to provide innovative ideas with the technical skill to implement ideas in prototype is required.
• Able to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently is essential. In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are essential.
• Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.
• Maintaining confidentiality, treating others with respect and upholding Company values are key.