Amazon - Merrifield, VA
posted 6 days ago
Full-time - Senior
Hybrid - Merrifield, VA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Senior User Experience (UX) Researcher will play a pivotal role in enhancing the AWS Commerce platform by conducting comprehensive user research to inform product development. This position focuses on understanding customer needs and behaviors to drive innovation and improve the user experience across various AWS services. The researcher will collaborate with cross-functional teams to identify research opportunities and translate insights into actionable strategies that align with the product roadmap.
Responsibilities
- Identify opportunities for innovation and refine customer usage of AWS commerce products and services.
- Execute strategic research in collaboration with UX designers, product managers, and engineers.
- Define and execute a comprehensive research roadmap, ensuring regular updates for relevancy.
- Translate data and insights into strategic design direction.
- Develop a deep understanding and empathy for customers across diverse audiences.
- Work closely with cross-functional teams to prioritize research questions based on project goals and risks.
- Continuously learn and improve the craft of UX research.
Requirements
- 5+ years of experience with UX research, including formative, generative, and evaluative methodologies across all product lifecycle stages.
- Mixed method experience, including qualitative and quantitative research.
- Portfolio demonstrating past work experience and deliverables such as study plans, journey maps, and reports.
- BS in Human Computer Interaction (HCI), Human Factors, Cognitive Psychology, Cultural Anthropology, or related discipline.
Nice-to-haves
- MS or Ph.D. in Human Factors, HCI, HCDE, Cognitive Psychology, Anthropology, or similar.
- Quantitative research skills, including experience with cluster analysis, MaxDiff, surveys, and behavioral telemetry.
- Qualitative research skills, including experience with contextual inquiries, interviews, focus group sessions, survey design, and qualitative data analysis.
- Excellent communication, presentation, writing, interpersonal, and analytical skills.
- An unfailing passion and capacity to advocate on behalf of users.
- Ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
Benefits
- Mentorship and career growth opportunities.
- Work-life balance with flexible working culture.
- Hybrid work model options for in-office and remote work.
