Amazon - Rockville, VA
posted 6 days ago
Full-time - Senior
Hybrid - Rockville, VA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Senior User Researcher will play a crucial role in enhancing the AWS cloud computing experience by conducting user research that informs product development. This position focuses on identifying opportunities for innovation within AWS commerce products and services, translating user needs into actionable insights, and collaborating with cross-functional teams to drive strategic impact across the organization.
Responsibilities
- Identify opportunities for innovation and refine how customers use AWS commerce products and services.
- Execute strategic research in collaboration with UX designers, product managers, and engineers.
- Determine the best research methods (quantitative and qualitative) to address user questions.
- Define and execute a comprehensive research roadmap, ensuring regular updates for relevancy.
- Translate data and insights into strategic design direction.
- Foster a deep understanding and empathy for customers across diverse audiences.
- Work closely with cross-functional teams to prioritize research questions based on project goals.
Requirements
- 5+ years of experience with UX research, including formative, generative, and evaluative methodologies across all product lifecycle stages.
- Mixed method experience, including qualitative and quantitative research.
- Portfolio demonstrating past work experience and deliverables such as study plans and reports.
- BS in Human Computer Interaction (HCI), Human Factors, Cognitive Psychology, Cultural Anthropology, or related discipline.
Nice-to-haves
- MS or Ph.D. in Human Factors, HCI, HCDE, Cognitive Psychology, Anthropology, or similar.
- Quantitative research skills, including experience with cluster analysis and surveys.
- Qualitative research skills, including experience with contextual inquiries and focus group sessions.
- Excellent communication, presentation, writing, interpersonal, and analytical skills.
- Passion for advocating on behalf of users.
- Ability to manage ambiguity and work autonomously in a fast-paced environment.
Benefits
- Flexible work hours and hybrid work options.
- Ongoing mentorship and career growth opportunities.
- Employee-led affinity groups fostering a culture of inclusion.
- Work-life balance initiatives to support personal and professional success.
