Senior User Researcher

Full-time - Senior

NY

About the position

Zocdoc is seeking an experienced and dynamic Senior User Researcher to join our passionate and innovative team. In this critical role, you will collaborate with cross-functional teams, including designers, engineers, and product managers, to drive the synthesis of insights and lead relevant workshops. By leveraging your expertise, you will uncover unexpected and significant insights that will transform our teams' understanding of healthcare, ultimately influencing the development of products and services that address vital and unmet needs.

Responsibilities

• Focus on research planning and execution, taking ownership of research initiatives using a range of qualitative and quantitative research methods.
• Define research methods and approaches for projects, ensuring alignment with research objectives.
• Influence and evolve design systems or research approaches to enhance the overall user experience.
• Lead and facilitate workshops to engage stakeholders and align cross-functional teams around research outcomes and decisions.
• Motivate and inspire others through compelling storytelling, presenting succinct insights, and supporting visuals to drive understanding and action.
• Collaborate closely with designers, engineers, product managers, and the research lead to ensure research insights are effectively integrated into product development processes.
• Effectively navigate ambiguity and provide clarity to teams by approaching product decisions from a strategic level, balancing business objectives with user needs.

Requirements

• 5+ years of experience in UX research.
• A diverse portfolio of work that shows approach, thought process, and insights.
• Capability for thoughtful and patient listening.
• Experience working on consumer-facing products.
• A solid toolkit of qualitative design research methods.
• Experience creating UX documents such as user archetypes, journey and experience maps, and mental model diagrams.

Benefits

• Flexible, hybrid work environment.
• Unlimited PTO.
• 100% paid employee health benefit options.
• Employer funded 401(k) match.
• Corporate wellness programs with Headspace and Peloton.
• Sabbatical leave (for employees with 5+ years of service).
• Competitive parental leave.
• Cell phone reimbursement.
• Catered lunch every day along with snacks.
• Commuter Benefits.
• Convenient Soho location.