Senior UX Content Writer (Hybrid Remote Ohio)

Crown Equipment Corporation - New Bremen, OH

Full-time - Mid Level

Remote - New Bremen, OH

Machinery Manufacturing

About the position

Crown Equipment Corporation is seeking a skilled UX Content Writer to develop user-centric content for our digital products, enhancing user navigation and overall experience. As one of the world's largest material handling companies, we pride ourselves on our award-winning product design and advanced technology. In this role, you will collaborate with cross-functional teams, including designers, developers, and content strategists, to create seamless user experiences across various platforms. Your primary focus will be on creating new content for customer-facing applications, ensuring consistency, clarity, and effectiveness across all touchpoints. You will be responsible for the development of content for our Design System, collaborating closely with design and development teams to maintain clear guidelines and principles for UI components. This includes updating and improving content based on user feedback and industry best practices. Additionally, you will create user-friendly content for web and mobile applications, such as onboarding flows, product tours, error messages, tooltips, and in-app notifications. Conducting research to understand user needs and behaviors will be crucial in integrating findings into your content creation processes. Your role will also involve content optimization and testing, where you will conduct audits and usability tests to identify areas for improvement. Utilizing data-driven insights, you will measure the impact of content on user engagement and satisfaction, testing different variations to determine the most effective messaging strategies. You will work closely with product managers and other stakeholders to ensure that content solutions align with business objectives, communicating strategies and recommendations effectively to cross-functional teams. Staying informed about industry trends and advocating for UX writing best practices will be essential in this position. Other duties may be assigned as needed, and you will have the opportunity to work in a hybrid remote environment, with some onsite work required in Ohio.

Responsibilities

• Develop user-centric content for the company's digital products to help users navigate the product.
• Collaborate with cross-functional teams including designers, developers, and content strategists to create seamless user experiences.
• Create new content for customer-facing applications, ensuring consistency, clarity, and effectiveness across all touchpoints.
• Collaborate with design and development teams to create and maintain content for the company's Design System.
• Write clear and concise guidelines, principles, and patterns for various UI components, ensuring consistency and usability across digital products.
• Update and improve Design System content based on user feedback, industry best practices, and evolving product requirements.
• Develop user-friendly content for web and mobile applications, including onboarding flows, product tours, error messages, tooltips, and in-app notifications.
• Conduct research to understand user needs, behaviors, and pain points, integrating findings into content creation processes.
• Collaborate with UX/UI designers to ensure content aligns with design concepts and enhances the user experience.
• Conduct content audits and usability tests to identify areas for improvement and optimize existing content for clarity, consistency, and effectiveness.
• Utilize data-driven insights and analytics to measure the impact of content on user engagement, satisfaction, and conversion rates.
• Test different content variations to determine the most effective messaging and communication strategies.
• Work closely with product managers, developers, and other stakeholders to understand project requirements and goals.
• Communicate content strategies, recommendations, and rationale to cross-functional teams, seeking feedback and buy-in as needed.
• Stay informed about industry trends and emerging tools for writing content.
• Champion UX writing best practices and advocate for the importance of clear, concise, and user-focused content within the organization.

Requirements

• Associate degree in English, Journalism, Communications, Human-Computer Interaction, User Experience (UX) Design or related field.
• 5 years of UX content writing experience or similar.
• Good written and verbal communication skills, with close attention to detail.
• Understanding of UX/UI design principles and best practices, with the ability to collaborate with design and development teams.
• Strong portfolio showcasing relevant work samples - Include portfolio link with application.
• Ability to occasionally travel with overnight stays (0-5%).
• Reliable transportation to travel locally between company locations during scheduled workday.

Nice-to-haves

• Related Bachelor degree.
• Proficiency in content management systems (CMS), design tools (e.g., Figma), and prototyping software.
• Experience working in a collaborative Agile environment with multiple teams.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement