Senior UX Designer, Amazon Supply Chain Services

About the position

Amazon Supply Chain Services (ASCS) is Amazon's suite of physical and digital services that help businesses transport, warehouse, fulfill, deliver, and plan/analyze their movement of goods, inclusive of both on- and off-Amazon volume. Our mission is to empower sellers and merchants of all sizes-from small businesses to large enterprises-by providing innovative solutions that streamline supply chain operations, reduce costs, and free up time for them to focus on scaling their businesses. If you're passionate about enabling businesses to thrive and shaping the future of supply chain innovation, this is the team for you. To support ASCS' rapid growth, we are hiring a Senior UX Designer to redefine the short-term and long-term seller experience with intuitive, innovative design solutions. In this role, you will be at the forefront of understanding seller needs and crafting seamless, user-centric experiences across platforms and touch points. You'll work closely with cross-functional teams, including product managers, engineers, marketers, researchers, and content writers, to design solutions that empower sellers and drive ASCS' continued success.

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on sellers' experience in managing their inventory, shipments, orders and distributions.
• Proactively pitch north star UX design vision and influence product strategy. Own and lead the discovery and strategize phases of a project.
• Effectively advocate and design for the customer through objective data such as customer insights, market analysis, balancing design with technical constraints/opportunities and business insights.
• Partner closely with business and engineering teams to plan and balance immediate changes with long-term, scalable solutions.
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development.
• Proactively initiate, plan and prioritize design roadmap based on user research insights and interpreting analytic data.
• Present design work and influence cross-org UX partners, cross-disciplinary teams, and executive leaders.
• Use system-level design thinking to drive scalable design solutions.
• Models behavior that exemplifies Amazon Leadership Principles in their team.
• Be a champion for user-centered design culture and best practices in the design team and for cross-functional teams, help the UX team adopt best practices.

Requirements

• 8+ years of design experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Knowledge of best practices for information architecture and design

Nice-to-haves

• Experience in delivering design solutions for projects of large scope and complexity
• Experience with UX design of complex workflows
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience working with stakeholders to plan and execute programs that are strategic in nature

Benefits

• Equity
• Sign-on payments
• Full range of medical benefits
• Financial benefits