Senior UX Designer - SMB Payments

JPMorgan Chase - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

As a Senior UX Designer in the Small Business Payments division at JPMorgan Chase, you will play a crucial role in enhancing the user experience of our financial services products. This position requires a blend of innovative experience design and a deep understanding of user needs, all while aligning with business goals. You will be responsible for creating inclusive and accessible solutions that cater to a diverse user base, ensuring that our offerings are not only functional but also enjoyable to use. In this role, you will collaborate with cross-functional teams to design and develop elegant solutions to specific interaction problems. Your expertise in information architecture and storyboarding will be essential in creating user-centric designs that enhance navigation and overall user satisfaction. You will conduct data-driven analyses to inform your design decisions, transforming raw data into valuable insights that guide the development of our products. Your impact will extend to the design, architecture, and functionality of our offerings, as you work to ensure a seamless experience for our customers. By operating with an iterative design mindset, you will incorporate user feedback and insights to continuously improve our products. Additionally, you will assist in analyzing market trends and user research studies to inform design decisions and contribute to the strategic direction of the team.

Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Requirements

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences