Senior UX Designer

$96,038 - $209,169/Yr

Marriott International - Springfield, IL

posted 5 months ago

Full-time - Senior
Hybrid - Springfield, IL
Accommodation

About the position

As a Senior UX Designer at Marriott International, you will play a pivotal role in shaping the digital experiences of one of the most recognized hospitality brands in the world. This position is designed for a creative and strategic thinker who is passionate about user experience and has a strong background in designing commerce-focused web products. You will be responsible for creating best-in-class digital experiences that not only drive revenue conversion but also foster emotional engagement with our customers. Your work will directly impact our business outcomes by enhancing the user journey for both leisure and business travelers, as well as our loyal Marriott Bonvoy members. In this role, you will collaborate closely with the Director of User Experience, product management, and technology teams to ensure that our digital products meet the diverse needs of our customers. You will be expected to produce high-quality design work as an individual contributor while also providing guidance and direction to both internal and external design teams. A strong portfolio showcasing your experience in UX and interaction design, particularly in commerce solutions, is essential. Your portfolio should highlight your efforts in conversion optimization, simplicity, and ease-of-use, demonstrating your ability to create intuitive and engaging user experiences. The ideal candidate will have a minimum of 5 years of relevant experience in digital product design, with a solid educational background in a related field. You should be well-versed in various user experience disciplines, including interaction design and visual design, and possess a strong understanding of usability and transactional design best practices. Your experience should include working on large-scale global digital applications and commerce platforms, from homepage design through to checkout processes. You will also need to demonstrate your ability to deliver user journeys, prototypes, and other design artifacts across multiple platforms, including desktop, mobile web, and apps.

Responsibilities

  • Design commerce-focused web products with a focus on data-driven, best-in-class product design.
  • Collaborate with the Director of User Experience, product management, and technology teams to meet customer needs.
  • Produce sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes, and presentations as needed.
  • Provide subject matter expertise on key functional systems and hotel brands to support strategic initiatives.
  • Reference Design System Manager for appropriate patterns, components, and styles in user experience design work.
  • Participate in user acceptance testing to ensure quality experiences on live digital products.
  • Keep skills up-to-date on industry trends and apply new knowledge to identify strategic opportunities.
  • Communicate design concepts clearly, citing industry best practices and data to support decisions.
  • Manage multiple assignments simultaneously and meet deadlines while providing regular status updates.

Requirements

  • 5+ years of relevant experience in digital product design.
  • Bachelor's degree in a relevant discipline or equivalent experience/education.
  • Experience in interaction design and visual design.
  • Strong grounding in usability and transactional design best practices.
  • Experience with large-scale global digital apps and commerce platforms.
  • Proven experience with commerce platforms from homepage through checkout processes.
  • Strong visual skills and understanding of best practices for displaying products.
  • Experience delivering concepts, user journeys, and prototypes across platforms (desktop, mobile web, app).
  • Ability to champion conversion techniques while balancing user experience.

Nice-to-haves

  • Expertise in large-scale global digital entities within the hospitality or travel industry.
  • Superior communication and interpersonal skills, including discovery facilitation and storytelling.
  • Experience with Agile / SAFE development methodologies.

Benefits

  • Medical, dental, and vision insurance coverage.
  • Health care flexible spending account and dependent care flexible spending account.
  • Life insurance and disability insurance.
  • Accident insurance and adoption expense reimbursements.
  • Paid parental leave and educational assistance.
  • 401(k) plan and stock purchase plan.
  • Discounts at Marriott properties and commuter benefits.
  • Employee assistance plan and childcare discounts.
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