Marriott International - Montpelier, VT

posted 4 months ago

Full-time - Senior
Montpelier, VT
Accommodation

About the position

As a Senior UX Designer at Marriott International, you will play a pivotal role in shaping the digital experiences of one of the world's leading hospitality brands. This position is not just about creating visually appealing designs; it is about crafting commerce-focused web products that drive revenue conversion while also fostering emotional engagement with our customers. You will be part of a dynamic User Experience & Design team that is dedicated to delivering best-in-class digital solutions. Your work will involve collaborating closely with the Director of User Experience, product management, and technology teams to ensure that our digital offerings meet the diverse needs of our business, leisure, and loyalty program customers. In this role, you will be expected to produce high-quality design work as an individual contributor while also providing guidance and direction to both internal and external design teams. A strong portfolio showcasing your experience in UX and interaction design, particularly in commerce solutions, is essential. You will need to demonstrate your ability to optimize conversion rates and create user-friendly experiences that simplify the customer journey. Your expertise will be critical in developing concepts, user journeys, and prototypes across various platforms, including desktop, mobile web, and apps. The ideal candidate will have a minimum of 5 years of relevant experience in digital product design, with a solid educational background in a related field. You should be well-versed in usability and transactional design best practices, particularly within the context of large-scale global digital applications. Your ability to champion conversion techniques while maintaining an elevated user experience will set you apart. You will thrive in a fast-paced environment, managing multiple projects simultaneously and communicating effectively with stakeholders at all levels.

Responsibilities

  • Design commerce-focused web products with a focus on data-driven, best-in-class product design.
  • Collaborate with the Director of User Experience, product management, and technology teams to meet customer needs.
  • Produce sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes, and presentations as needed.
  • Provide subject matter expertise on key functional systems and hotel brands, ensuring they are infused correctly in digital products.
  • Reference Design System Manager for appropriate patterns, components, and styles in user experience design work.
  • Participate in user acceptance testing to ensure quality experiences on live digital products.
  • Keep skills up-to-date on industry trends and apply new knowledge to identify strategic opportunities for competitive advantages.
  • Manage multiple assignments and provide accurate estimates for project timelines.
  • Communicate effectively with teammates and present work with clarity and confidence.

Requirements

  • 5+ years of relevant experience in digital product design.
  • Bachelor's degree in a relevant discipline or equivalent experience.
  • Experience in multiple user experience disciplines, including interaction design and visual design.
  • Strong grounding in usability and transactional design best practices.
  • Experience with large-scale global digital applications or products within the commerce space.
  • Proven experience with commerce platforms, from homepage through checkout processes.
  • Well-versed in industry best practices for increasing search rates and step conversion.
  • Experience delivering concepts, user journeys, and prototypes across platforms (desktop, mobile web, app).

Nice-to-haves

  • Expertise in large-scale global digital entities or products within the hospitality or travel industry.
  • Superior communication and interpersonal skills, including discovery facilitation and storytelling.
  • Experience with Agile SAFE development methodologies.

Benefits

  • Health insurance coverage
  • 401k retirement savings plan
  • Paid holidays
  • Flexible scheduling options
  • Professional development opportunities
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