Staples - Framingham, MA
posted 5 months ago
The Senior UX Researcher & Designer at Staples plays a pivotal role in enhancing the digital platforms that serve as the backbone of our eCommerce operations. This position is integral to ensuring that our mobile, desktop, and app interfaces provide optimal user experiences that meet the evolving needs of our customers. The individual in this role will conduct comprehensive user research to identify user needs, behaviors, and pain points through various methods such as interviews, surveys, and observational studies. This research will inform the design of user-centric interfaces that are intuitive, accessible, and engaging for all users. In addition to user research, the Senior UX Researcher & Designer will collaborate closely with product managers, developers, and other stakeholders to integrate user experience practices into product development workflows. This collaboration is essential for creating a seamless digital experience that aligns with business goals. The role also involves leading usability testing sessions to validate design concepts with end users, collecting and analyzing feedback to drive iterative improvements. The designer will create detailed wireframes, user flows, and interactive prototypes to effectively communicate design ideas and strategies, ensuring that the final products resonate with our customers. At Staples, we are committed to fostering an inclusive culture that values diverse perspectives and experiences. The Senior UX Researcher & Designer will be expected to embody this commitment by being a trusted collaborator and team player, building long-lasting relationships, and driving the team toward a common goal. This role is not just about design; it’s about understanding the customer and ensuring that their needs are at the forefront of all decisions. The ideal candidate will be intellectually curious, a strong communicator, and passionate about creating exceptional user experiences that drive customer satisfaction and business growth.