Senior UX Researcher, Global Talent Management & Compensation (GTMC)

$137,000 - $226,500/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior UX Researcher for Global Talent Management & Compensation at Amazon will play a crucial role in enhancing the employee experience by conducting user research that informs the design and development of HR products and services. This position involves collaborating with designers and product teams to create engaging and human-centered experiences that align with Amazon's culture and business goals.

Responsibilities

• Conduct independent research on customer experiences.
• Collect and analyze user behavior through CSAT surveys and benchmark studies.
• Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks.
• Consult on which user research methodology approaches work and which don't.
• Work with Designers, Product Managers, and Engineers to prioritize and drive effective user experience research.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.
• Use best practices to create long-term research roadmaps and opportunity frameworks that align to and inform business strategy and goals.

Requirements

• A Bachelor's degree or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc.
• 6+ years of experience gathering data from customers to inform design and business decisions as a user experience researcher, user experience designer, or similar role.
• A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.)

Nice-to-haves

• End-to-end experience with all aspects of research (study design, moderation, analysis, reporting).
• Hands-on experience with remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study.
• Experience working in a collaborative team and working directly with designers, product managers, and developers for idea-generation and gathering requirements.

Benefits

• Equity options
• Sign-on payments
• Medical benefits
• Financial benefits
• Comprehensive employee benefits package