Senior UX Researcher, Google Labs
Google - New York, NY
posted 4 months ago
About the position
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google's businesses. As a User Experience Researcher (UXR), you'll help your team of UXers, product managers, and engineers understand user needs. You'll work with stakeholders across functions and levels and have impact at all stages of product development. You'll play a critical role in creating useful, usable, and delightful products. You'll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You'll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. Labs is a group focused on incubating early-stage efforts in support of Google's mission to organize the world's information and make it universally accessible and useful. Our team exists to help discover and create new ways to advance our core products through exploration and the application of new technologies. We work to build new solutions that have the potential to transform how users interact with Google. Our goal is to drive innovation by developing new Google products and capabilities that deliver significant impact over longer timeframes.
Responsibilities
- Own project priorities in alignment with larger product goals, and oversee allocation of resources within the project.
- Drive ideas to improve products and services through research-driven insights and recommendations.
- Own direction and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about the user, product, service, or business needs.
- Partner closely with the language leads, PM, and UX across the product lifecycle.
- Design, lead, and execute research studies, along or in collaboration with other UX researchers.
Requirements
- Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
- 5 years of experience in an applied research setting or similar.
- Experience in 0 to 1 spaces or enabling 0 to 1 product development.
- Experience with artificial intelligence and machine learning technologies.
Nice-to-haves
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 5 years of experience conducting UX research on products and working with executive leadership.
- 3 years of experience managing projects, and working in a large, matrixed organization.
- Experience leveraging a range of qualitative and quantitative research methods and analysis techniques in highly diverse disciplinary environments.
- Interest or experience in the general media and entertainment space.
- Ability to communicate in Japanese fluently to support client relationship management in this region and willingness to accommodate Asia/Pacific time zone meetings occasionally.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid time off
- Employee stock purchase plan
- Tuition reimbursement
- Professional development opportunities
- Flexible work hours
- Wellness programs
