Senior UX Researcher - Hybrid R0044761

$112,000 - $156,650/Yr

Wolters Kluwer - Waltham, MA

Full-time - Senior

Remote - Waltham, MA

10,001+ employees

Publishing Industries

About the position

The Senior CX/UX Researcher will join the UX team at Wolters Kluwer Tax & Accounting North America, collaborating with UX Designers, product managers, developers, and other stakeholders to create innovative solutions for accounting professionals. This role emphasizes a strong research background, effective communication, and the ability to drive product vision based on user insights. The ideal candidate will challenge the status quo, inspire new ideas, and promote design-centered thinking while delivering results in a cross-functional team environment.

Responsibilities

• Collaborate with product leadership to understand user needs and business requirements, identifying research needs and executing on them.
• Interpret business challenges and recommend best practices to improve technology products or processes through applicable technology.
• Guide the product team in strategic decision-making from identifying key user needs to continuous usability testing of existing and new patterns.
• Create understanding and empathy around user needs for the entire product team, including UX designers, product managers, and engineers.
• Explore user behaviors and motivations through methods like contextual inquiry, surveys, and usability testing.
• Champion design thinking and a user-centered process, asking smart questions and taking risks.

Requirements

• Eight or more years of experience in user research, ideally within an agile environment.
• Solid grasp of generative and evaluative research methods for collecting data and insights.
• Experience working closely with designers, product managers, and engineers in a fast-paced environment.
• Familiarity with Lean Product and Lean UX principles and user-centered design (UCD).
• Experience evaluating complex business processes and conducting research for B2B products.
• Excellent English verbal and written communication skills.
• Proficient with Miro or similar design collaboration tools.

Nice-to-haves

• Bachelor's degree; Master's degree is a plus.
• Skill in collecting and analyzing human behavioral data to inform UX and product strategy.
• Experience with analytics tools like Pendo.
• Experience impacting product direction using AI and large language models (LLMs).
• Experience in a formal Agile development environment.
• Experience with Tax & Accounting solutions.
• Experience collaborating with designers in Figma.
• Experience with User Research platforms like UserZoom.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave