Senior UX Researcher - Hybrid R0044803

Wolters Kluwer - Houston, TX

Full-time - Senior

Houston, TX

10,001+ employees

Publishing Industries

About the position

The Senior UX Researcher will lead all aspects of user experience research for the Lien Solutions business within Wolters Kluwer's Financial and Corporate Compliance Division. This role involves close collaboration with senior business stakeholders and development teams to deliver data-driven insights that enhance user experiences. The position is hybrid, requiring in-office presence eight days a month, and reports to the Director of UX/CX Research.

Responsibilities

• Collaborate with Leaders in Product Management, UX Design, and Engineering to define the long-term vision and strategy for user experience research.
• Partner with Product Managers to understand business goals and objectives at both the portfolio and product level.
• Lead the planning and execution of user research initiatives using various generative and evaluative research methods.
• Create understanding and empathy around user needs for the entire product team, including UX designers, product managers, and engineers.
• Explore user behaviors and motivations through methods like contextual inquiry, concept validation, surveys, and usability testing.
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
• Ensure product teams utilize research findings to inform design decisions and validate design solutions.
• Drive a culture of feedback and metrics to promote continuous improvement in user experience.

Requirements

• Bachelor's degree; Master's degree is a plus.
• At least 8 years of relevant research experience.
• Significant experience working with senior clients, stakeholders, and developers.
• Exceptional communication and presentation skills.
• Experience in a Lean/Agile development environment.
• Excellent time and project management skills.
• Some experience in Financial Services, Banking, Compliance, Legal, or Tax domains.
• Understanding of lending processes and financial products such as mortgages and loans.
• Knowledge of compliance and regulatory considerations in the lending industry.
• Experience with financial software platforms that automate lending processes.

Nice-to-haves

• Experience in digital transformation and automation initiatives in the financial services industry.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave