Senior UX Researcher

$112,000 - $218,400/Yr

Designx Community - Redmond, WA

Full-time - Senior

Remote - Redmond, WA

11-50 employees

About the position

We are seeking a Senior UX Researcher to join our multi-disciplinary team of over 50 user researchers and planners working on a breadth of experiences across Microsoft 365 (M365). In this position, you'll be part of the team responsible for leveraging AI and Microsoft Copilot to enhance the user experience of workflows that involve using multiple M365 applications. You will work closely with designers, product managers, and engineers to define and deliver innovative AI-powered solutions that empower people and teams to work more effectively and efficiently. To succeed in this role, you will need to have a mixed methods research background, effective communication and storytelling skills, and the ability to drive product vision and strategy based on user and market insights. If you want to transform the way people work and create a positive impact on society, we would love to hear from you. You have a working knowledge of generative AI solutions and how they can improve both individual and group work. You have systems thinking skills, understanding how complex systems work and how they can be improved, to integrate AI within the existing M365 ecosystem to create a seamless, effective, and personalized user experience for both individuals and project teams. We're looking for someone who wants to learn, grow, and embody new ways of working. If you embrace a growth mindset, have a track record of delivering results both as an individual and with others, and you light up collaborating with other researchers, planners, designers, product managers, and engineers, this is an awesome team to join. We are committed to creating a diverse and inclusive workplace where everyone can thrive and contribute. We welcome and encourage applications from people of all backgrounds, identities, and perspectives. This role is based in Redmond, WA, and we are open to other locations across the US and remote work. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Leverage AI and Microsoft Copilot to enhance user experience across M365 applications.
• Collaborate with designers, product managers, and engineers to define and deliver innovative AI-powered solutions.
• Drive product vision and strategy based on user and market insights.
• Conduct mixed methods research to inform product development and user experience design.
• Create research strategies and plans that leverage existing data and complement additional research needs.
• Derive insights from both qualitative and quantitative data to inform product direction.
• Identify opportunities for growth, gaps, and customer pain points, as well as potential customer delighters.
• Define UX approaches, metrics, and collaborate on research planning.
• Innovate and develop new approaches to measure user experiences.
• Work across organizational boundaries to ensure alignment with critical business and technology objectives.

Requirements

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience and/or product development experience or related experience in research.
• OR Master's Degree in a related field AND 3+ years User Experience Research experience and/or product development experience or related experience in research.
• OR Doctorate in a related field AND 1+ years User Experience Research experience and/or product development experience or related experience in research.
• Ability to meet Microsoft, customer and/or government security screening requirements.

Nice-to-haves

• Hands-on research and/or product planning experience in a technology industry setting.
• Experience impacting both product direction and detailed experience design, including on products leveraging AI and large language models (LLMs).
• 3+ years relevant domain experience within the technology sector.
• 3+ years experience in research methods impacting both product direction and detailed experience design.

Benefits

• Competitive salary range of USD$112,000 - $218,400 per year, with higher ranges for specific locations.
• Opportunities for professional development and growth within the company.
• Flexible work arrangements including remote work options.
• Diversity and inclusion initiatives to foster a supportive workplace.