Senior UX/UI Designer (Agent Experience)

Geico - Chevy Chase, MD

Full-time - Mid Level

Chevy Chase, MD

Insurance Carriers and Related Activities

About the position

GEICO is seeking a Senior UX/UI Designer who is accomplished, customer-obsessed, and results-oriented. The ideal candidate will be comfortable collaborating with a variety of business partners to deliver effective design solutions. This role involves working closely with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide constructive feedback. As a Senior UX/UI Designer, you will be responsible for designing high-quality solutions that prioritize the customer experience and drive business outcomes. You will work directly with product management to develop solutions that meet both customer and business needs. In this position, you will be part of a multi-disciplinary design and research team that values people, human-centered design, and a growth mindset. Your focus will be on improving the agent experience across various segments and channels. This includes understanding agent pain points, framing problems, ideating unique solutions, and rigorously testing with our agents. Collaboration and innovative thinking will be essential in this role, as you will work closely with agents and internal partners. This is a hybrid role that requires on-site presence three days a week at one of the following locations: Chevy Chase, MD; Chicago, IL; Fredericksburg, VA; San Jose, CA; or Seattle, WA.

Responsibilities

• Collaborates with product, engineering, and business teams to uncover customer and business needs
• Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience
• Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocates for the customer through human-centered design methods, including discovery, research, and user testing
• Facilitates and participates in workshops with internal and external stakeholders to align with business needs
• Creates process and user flows, wireframes, journey maps, and user interface specifications
• Delivers design assets for acceptance, development, and delivery to market in partnership with engineering

Requirements

• 5+ years of experience (or 3+ with a Master's degree) in User Experience design
• Experience designing for cross-channel platforms, including responsive web and native mobile interfaces

Nice-to-haves

• Demonstrated ability to work across design processes such as user research, user experience design, UI design, and specifications
• Ability to collaborate effectively with Product Management, Engineering, and Operations teams
• Effective communication and storytelling skills
• Proficiency with design tools (e.g., Figma) to deliver concepts and enable successful collaboration across teams
• Familiarity with working in an established design system and agile development teams

Benefits

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures